Service Valet

Penske Automotive Group • West Palm Beach, FL

3d • Onsite

About The Position

Palm Beach Toyota, a Penske Automotive Group dealership, is seeking a friendly Greeter to provide outstanding customer service and make a positive first impression. The role greets customers and connects them by phone or in person with the appropriate dealership team members. It also supports sales and service teams during events, busy service periods, and other onsite needs, including non-traditional hours. The position primarily works in a retail automotive sales showroom using a computer, telephone, and other office equipment, and may occasionally involve driving cars.

Requirements

• High school diploma or equivalent.
• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, organizational, and time-management skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to prioritize, multitask, and handle multiple calls at one time.
• Ability to read and comprehend instructions and information.
• Ability to listen to customers and determine how to assist them.
• Proficiency with Microsoft applications.
• Fast and accurate data-entry skills.
• Ability to work well in a team environment and maintain a positive attitude.
• Ability to alternate between sitting, standing, and walking during the shift, and to push, pull, stoop, kneel, reach, and grasp.
• Ability to perform light work, lifting no more than 20 pounds at a time and/or frequently lifting or carrying objects weighing up to 10 pounds.
• Ability to perform repetitive motion, primarily typing, and to talk and hear.
• Ability to work store business hours, including nights, weekends, and holidays as required.

Nice To Haves

• Previous customer service experience is preferred.
• Customer-service orientation and a positive attitude.

Responsibilities

• Greet customers professionally and courteously, in person and by phone.
• Assist customers and vendors in finding the support they need and promptly direct them to the appropriate team member.
• Respond to vehicle questions with clarity, accuracy, understanding, and courtesy.
• Support dealership sales and service teams during events, service rush hours, and other onsite needs.
• Operate telephone switchboards and manage multiple customer calls at once.
• Enter basic customer demographic information into the sales control system as required.
• Maintain a professional appearance and provide prompt, accurate assistance.
• May drive cars on occasion.

Benefits

• Comprehensive benefits program with medical, dental, and vision options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED