Service Transition Manager - Application Support

Capgemini • Chicago, NY

11d

About The Position

Capgemini is seeking a Senior Manager-level Service Transition Manager to lead end-to-end transitions of Application Maintenance Services (AMS), Application Development, and managed-services engagements into stable operations. The role combines transition delivery leadership with sales support, transition solutioning, RFP/RFI responses, estimation, and client presentations and orals. The manager will oversee complex global transitions involving client stakeholders, offshore teams, internal leadership, and third-party suppliers, ensuring delivery within agreed timelines, budgets, and quality standards.

The position leads transition planning, governance, knowledge transfer, operational readiness, stabilization, and handover to steady-state operations. It also develops integrated transition plans, manages delivery and financial controls, and supports sales pursuits through solution development and client-facing presentations. The role drives continuous improvement, team and capability development, and adoption of suitable automation and AI-enabled transition practices.

Requirements

• 10+ years of overall IT services experience, including 5–10 years in Service Transition or Transition Management roles.
• Experience managing large, complex transitions for Application Support, AMS, and Application Development services.
• Understanding of L1/L2/L3 support models and steady-state operations.
• Experience in sales support and transition solutioning, including estimation, solution development, RFP/RFI responses, due diligence, commercial inputs, and multi-tower transition planning.
• Client-facing experience leading client orals, workshops, executive presentations, and solution-defense sessions with senior business and technology stakeholders.
• Hands-on proficiency with Microsoft Project, PowerPoint, and Excel, including integrated scheduling, dependency management, resource planning, critical-path tracking, financial reporting, and executive-level presentations.
• Knowledge of transition governance, staffing, knowledge transfer, financial management, service-management processes and tools, technology and infrastructure setup, and globally distributed delivery models.

Nice To Haves

• Experience using AI tools to plan, monitor, report, analyze risks, manage knowledge, or improve transition execution.
• Infrastructure-services transition experience.
• Experience in consulting, outsourcing, or global managed-services environments.

Responsibilities

• Lead end-to-end Application Support, AMS, and Application Development transitions through planning, governance, knowledge transfer, operational readiness, stabilization, and handover to steady-state operations.
• Develop and manage integrated transition plans in Microsoft Project, including workstreams, milestones, dependencies, critical paths, resource requirements, deliverables, and exit criteria.
• Manage transition governance, risks and issues, quality assurance, status reporting, financials, budgets, forecasts, contractual commitments, and timely completion of deliverables.
• Lead engagement with client and internal stakeholders, including senior leadership, account and delivery teams, offshore resources, technology teams, and third-party suppliers.
• Own transition solutioning and sales support, including discovery, estimation, transition approaches, staffing models, timelines, assumptions, risks, and multi-tower transition plans.
• Contribute to sales pursuits through RFP/RFI responses, due-diligence workshops, client orals, and executive presentations; present and defend proposed transition solutions.
• Drive continuous improvement, transition capability development, team leadership, and the adoption of appropriate automation and AI-enabled transition practices.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.
• The role may be eligible for variable incentives, bonuses, or commissions, depending on the position and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed