Service Training Supervisor

STERIS•Birmingham, AL

6d•Onsite

About The Position

At STERIS, the Service Training Supervisor designs, develops, implements, and continually improves technical and operational training programs that support service excellence. The role leads training strategies, curricula, and learning solutions for Field Service, Regional Repair Labs, Equipment Maintenance, and Surgical Instrument Field Repair Technicians. It ensures employees develop the technical knowledge, repair competencies, quality standards, regulatory awareness, and customer service skills needed to service medical devices and surgical instruments safely and effectively. The Supervisor collaborates with cross-functional stakeholders to strengthen workforce capability, operational performance, compliance, and employee development in support of business objectives and customer satisfaction. The position is based in STERIS’s downtown Birmingham Repair Operations Lab and requires occasional travel of up to 10%.

Requirements

Bachelor’s degree and three years of relevant experience, such as surgical instrument training or military training; alternatively, a high school diploma or GED and seven years of relevant experience.
Computer proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
Experience working in a fast-paced environment and handling multiple projects simultaneously.
Experience interfacing effectively with departments and stakeholders at various levels inside and outside the organization to expedite tasks.
Organizational skills and demonstrated proficiency in scheduling, organizing data, and preparing reports.

Nice To Haves

Experience as a key contributor or in a project management role on high-profile projects, and/or at least three years of experience as an Administrative Assistant or Department Coordinator.
Experience in a training environment, including scheduling training and preparing materials.
Experience working with a Learning Management System (LMS).

Responsibilities

Own the project plan for STERIS Repair Operations onboarding and coordinate training programs for designated employee groups, primarily technicians.
Coordinate Instrument Repair Training delivery, including presenter schedules, materials, collateral, and logistics across locations.
Provide input for performance reviews.
Track process effectiveness, prepare monthly reports, identify process gaps, and recommend improvements.
Maintain the Instrument Repair Service Onboarding and Training calendar, coordinating scheduled events that affect new-hire training with the Service Training Department.
Administer the Repair Operations Training Department’s Learning Management System (LMS), including testing, launching, and assigning online content through STERIS University (SuccessFactors) and auditing completion status.
Maintain accurate course and curriculum information for Instrument Repair Operations Training on the internal STERIS University LMS portal.
Acquire and maintain inventory of onboarding and training materials and communications required by the department.
Provide primary support to the Repair Operations Service Training team and Senior Director, including database maintenance, audits, purchasing, inventory, and general team support.