Service Training Supervisor
About The Position
As a Service Training Supervisor at STERIS, you will design, develop, implement, and continuously improve technical and operational training programs that support service excellence. You will lead training strategies, curricula, and learning solutions for Field Service, Regional Repair Labs, Equipment Maintenance, and Surgical Instrument Field Repair Technicians. The role ensures employees receive the technical knowledge, repair competencies, quality standards, regulatory knowledge, and customer service skills needed to service medical devices and surgical instruments safely and effectively. Through cross-functional collaboration, you will support workforce capability, operational performance, compliance, employee development, business objectives, and customer satisfaction. The position is based in STERIS’s downtown Birmingham Repair Operations Lab and requires occasional travel of up to 10%. The role also provides primary support to the Repair Operations Service Training team and Senior Director.
Requirements
- Bachelor’s degree and three years of relevant experience, such as surgical instrument training or military training; alternatively, a high school diploma or GED and seven years of relevant experience.
- Computer proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
- Experience working in a fast-paced environment and handling multiple projects simultaneously.
- Experience interfacing effectively with departments and organizational levels inside and outside the organization to expedite tasks.
- Organizational skills and proficiency in scheduling, organizing data, and preparing reports.
Nice To Haves
- Experience as a key contributor or in a project management role on high-profile projects, and/or at least three years of Administrative Assistant or Department Coordinator experience.
- Experience in a training environment, including scheduling training and preparing materials.
- Experience working with a Learning Management System (LMS).
Responsibilities
- Own the project plan for STERIS Repair Operations onboarding and coordinate training programs for designated employee groups, primarily technicians, including presenter schedules, materials, collateral, and logistics for Instrument Repair Training at any location.
- Provide input for performance reviews.
- Track and report process effectiveness monthly, identify process gaps, and recommend improvements.
- Maintain the Instrument Repair Service Onboarding and Training calendar, coordinating scheduled events affecting new-hire training with the Service Training Department.
- Administer the Repair Operations Training Department’s Learning Management System (LMS), including testing, launching, and assigning online content through STERIS University LMS (SuccessFactors), and auditing completion status.
- Maintain accurate course and curriculum information for Instrument Repair Operations Training on the internal STERIS University LMS portal.
- Acquire and maintain inventory of onboarding and training materials and communications required by the department.
- Serve as primary support to the Repair Operations Service Training team and the Senior Director.
- Support database maintenance, audits, purchasing, inventory, and general team activities.
Benefits
- Market-competitive pay and eligibility for bonus participation.
- Extensive paid time off and nine additional holidays.
- Healthcare, dental, and vision benefits.
- Long- and short-term disability coverage.
- 401(k) with company match.
- Maternity and parental leave.
- Add-on benefits and discounts, such as pet insurance.
- Tuition reimbursement and continued education programs.
- Opportunities for advancement in a stable, long-term career.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
