Service Training Specialist

KONE•Orlando, FL

4d•Remote

About The Position

This role focuses on developing the next generation of elevator technicians and supervisors by planning and conducting training programs covering service, maintenance, repair methods, and operational processes. The specialist will collaborate with Service Operations to identify competency gaps, develop targeted learning solutions, and ensure technicians and supervisors possess the necessary skills. The ideal candidate is a technically strong elevator industry professional with extensive knowledge of service operations, field processes, and technician workflows, and a proven track record of leading, supervising, and developing elevator technicians. This role drives a culture of safety, quality, and operational excellence.

Requirements

Minimum 5 years of hands-on elevator industry experience.
Demonstrated experience mentoring, coaching, training, or developing elevator personnel.
Strong service operations knowledge with demonstrated technical troubleshooting expertise.
Strong understanding of elevator industry workflows, field processes, tools, and digital applications.
Proven ability to influence and develop technicians through formal or informal leadership.
Excellent presentation, facilitation, communication, and stakeholder management skills.
Experience as a Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or similar elevator industry role.
Experience delivering technical training in classroom, virtual, field, or on-the-job environments.
Experience developing training materials, job aids, assessments, procedures, or learning programs.
Experience working in a unionized environment.
Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement.

Responsibilities

Plan and conduct technical training programs for technicians covering both new and existing service methods.
Collaborate with Service Operations leaders and field management teams to identify competency development needs.
Develop and localize training programs to support regional business needs.
Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.
Support competency assessments, certification programs, skills evaluations, and development planning.
Coach technicians and frontline leaders in support of operational excellence initiatives.
Maintain and analyze organizational and individual training records to measure training effectiveness.
Understand workflows and operational processes down to the detailed steps and system transactions required to perform each task.
Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations.
Stay current on developments in elevator technology, service methods, technician and supervisor development, and adult learning practices.
Ensure all training facilities, events, and learning experiences meet KONE standards.