Training Specialist

Colibri Group

3d

About The Position

At Colibri Group, we’re building the future of professional education. Across more than 50 professions, our trusted learning solutions help more than seven million learners build skills, earn credentials, and stay ready for what’s next. Our mission is to lead people to achieve more, adapt, and thrive in their careers. It shapes how we serve our learners and how we work with one another. Our values of Love, Joy, Boldness, Teamwork, and Curiosity guide how we collaborate, make decisions, and create meaningful impact. Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Customer Service teams support those learners from the front lines, helping them navigate questions, solve problems, and get the most from their experience with Colibri.

We’re looking for a Training Specialist Customer Service to help our Customer Service Representatives build the knowledge, skills, and confidence they need to deliver exceptional customer experiences across voice, chat, and email. This is an individual contributor role responsible for new hire onboarding, continuous learning, e-learning development, and performance enablement within a fast-moving Customer Service environment. You’ll build and facilitate learning experiences, identify opportunities for improvement through performance and Quality Assurance insights, and help teams successfully adopt new tools, processes, and ways of working. We’re looking for someone who can do more than simply deliver training. You should be equally comfortable building an e-learning course from the ground up, facilitating an engaging live session, analyzing where employees need additional support, and consulting with stakeholders to recommend the right learning solution.

Requirements

• 3+ years of experience in training, Learning & Development, Customer Service, contact center operations, or a related environment
• Hands-on experience developing e-learning and training content, along with demonstrated experience facilitating live virtual and/or instructor-led learning
• A strong understanding of adult learning principles and the ability to translate complex processes, tools, or information into clear and engaging learning experiences
• A consultative approach to stakeholder partnership, with the confidence to assess needs, ask thoughtful questions, and recommend solutions based on performance needs
• Strong communication, presentation, organization, and execution skills, with the ability to manage multiple priorities and adapt quickly in a collaborative, evolving environment
• A bachelor’s degree in Education, Business, Organizational Development, or a related field is helpful, but equivalent professional experience is equally valued.
• Experience with Learning Management Systems (LMS)
• Experience with e-learning and digital content development tools
• Experience with virtual training and collaboration platforms
• Experience with Microsoft Office and productivity tools
• Experience with Quality Assurance, performance reporting, and learner feedback data

Responsibilities

• Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs that improve and maintain Customer Service Representative performance
• Facilitate engaging live virtual and instructor-led training across new hire onboarding, upskilling, process changes, technical topics, and ongoing professional development
• Partner consultatively with Customer Service leaders, Quality Assurance, and other stakeholders to identify performance gaps and recommend learning solutions, not simply take training requests at face value
• Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness and identify opportunities for targeted reinforcement or improvement
• Maintain training programs and operations, including LMS content, course materials, scheduling, completion tracking, readiness documentation, and updates required as tools, technology, products, and processes evolve

Benefits

• Own meaningful training programs that directly influence how prepared and confident our Customer Service Representatives are in supporting customers
• Build both live and digital learning experiences rather than being limited to facilitating preexisting content
• Work closely with Customer Service, Quality Assurance, and cross-functional stakeholders to solve real performance challenges
• Help shape learning programs as Colibri introduces new tools, technologies, processes, and customer service models
• Join a collaborative, supportive team where your creativity, judgment, and ideas are encouraged and your work will have a visible impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree