Training Specialist

Magic

8d•$37,000 - $42,000•Remote

About The Position

This role exists to ensure that every Executive Assistant (EA) who interacts with clients is fully prepared and confident. As a full-time, in-house employee, you will facilitate training sessions that transform new hires into capable EAs. You will be responsible for assessing trainee readiness, providing coaching, and continuously improving the training program to meet the needs of US clients. You will work closely with the Assistant Training Manager, but will have day-to-day autonomy in managing sessions, evaluating performance, and providing feedback.

Requirements

1+ years of virtual training experience with a proven track record of success.
1+ recent year working as a VA/EA with US clients.
Working knowledge of Google Suite, Discord, and Slack for delivery, coordination, and documentation.
Solid presentation skills — comfortable building in Google Slides, Canva, or similar tools.
Experience in using Claude, ChatGPT, or other similar AI tools in a professional work environment.
A real understanding of different learning styles and how to teach to them.
Experience running mock interviews and giving structured, constructive feedback.
Ability to grade against a rubric even when personal intuition differs.
Comfort in being the one to inform a trainee they are not ready and explain why.
Ability to run a live virtual session solo and adjust on the fly.
Enjoyment of the process of coaching someone from learning a task to owning the outcome.
Comfort using AI tools and teaching trainees how to use them.

Responsibilities

Lead daily, trainer-led virtual sessions for assigned batches of trainees.
Maintain accurate and current training documentation.
Conduct rubric-based assessments at each stage of the program, graded on defined criteria.
Resolve trainee questions and concerns promptly.
Run mock client introduction calls and mock interviews to assess trainee readiness.
Synthesize checkpoint scores, mock performance, and facilitation notes into a clear readiness assessment for each trainee.
Coach trainees on presentation, communication, and the shift to strategic support.
Identify and communicate specific strengths and gaps for each trainee with targeted next steps.
Collaborate with the Assistant Training Manager to review program effectiveness and implement agreed-upon improvements to content, structure, and delivery.
Design simulations and role-play scenarios that mirror real client interactions.
Coordinate with the Assistant Training Manager and Training Supervisor regarding trainee progress and project status.
Flag roadblocks and escalate unresolved issues or performance risks to the appropriate personnel.
Assist in onboarding new team members as needed.