Service to Sales Manager

Sutton Ford • Matteson, IL

8d • Onsite

About The Position

Sutton Ford is seeking an experienced automotive professional to lead our Service-to-Sales Program. This role focuses on identifying upgrade opportunities from our high-volume service department by leveraging Mastermind, DriveCentric, and vAuto. If you understand equity, trade values, customer retention, and dealership operations, this is an opportunity to build a six-figure career with one of the Midwest's premier Ford dealerships.

Requirements

• Automotive sales, sales management, finance, vehicle exchange, or service-to-sales experience.
• Strong understanding of trade values, financing, and dealership operations.
• Experience with Mastermind, DriveCentric, vAuto, or similar dealership systems preferred.
• Excellent communication and relationship-building skills.
• Self-motivated with a proven record of delivering results.
• Valid driver's license.

Responsibilities

• Lead Sutton Ford's Service-to-Sales / Vehicle Exchange Program.
• Engage service customers regarding vehicle upgrade, lease maturity, warranty expiration, and replacement opportunities.
• Use Mastermind to identify equity-mining and acquisition opportunities.
• Manage customer communication and follow-up in DriveCentric (CRM).
• Complete preliminary vehicle appraisals utilizing vAuto and partner with the Used Vehicle Manager on final valuations.
• Coordinate with Sales, Service, and Finance to deliver a seamless customer experience.
• Generate appointments, test drives, showroom traffic, and vehicle purchases.
• Build strong relationships with Service Advisors and Fixed Operations leadership.
• Track program performance and customer retention metrics.

Benefits

• Flexible working hours.
• Health, Dental, Vision, Life & AD&D insurances and Supplemental Insurances.
• 401(k).
• Paid Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed