Service to Sales Support Coordinator
About The Position
Mohawk Honda is looking for a motivated, organized, and customer-focused individual to join our growing Service-to-Sales (MXP) team as a Service-to-Sales Support Coordinator. This position plays a critical role in supporting our two Service-to-Sales Representatives, who are currently averaging approximately 70 vehicle sales per month with a goal of reaching 100 per month. Your primary responsibility will be to keep our pipeline full by mining our customer database, following up with customers, and managing CRM activities. This is not a traditional automotive sales position. You will not be meeting customers face-to-face, demonstrating vehicles, negotiating pricing, or closing sales. Instead, you'll work behind the scenes to identify opportunities, engage customers, and help create appointments and qualified opportunities for our Service-to-Sales team.
Requirements
- Excellent communication skills
- Strong organizational and time-management abilities
- Comfortable speaking with customers by phone, text, and email
- Detail-oriented with solid computer skills
- Positive attitude and team-first mentality
- Self-motivated and dependable
- Ability to manage multiple tasks in a fast-paced environment
Nice To Haves
- Customer service experience
- Business Development Center (BDC) experience
- Call center experience
- Inside sales experience
- Appointment setting experience
- Automotive dealership experience
- Retail or hospitality experience
Responsibilities
- Mine our CRM and customer database to identify vehicle upgrade opportunities.
- Contact customers by phone, text, and email.
- Execute follow-up campaigns for existing and previous opportunities.
- Keep customer records accurate and up to date within our CRM.
- Schedule appointments and assist in generating opportunities for the Service-to-Sales Representatives.
- Support marketing and outreach campaigns.
- Work closely with the Service-to-Sales team to ensure no customer opportunities are missed.
- Help maintain a consistent follow-up process for hundreds of customer opportunities.
Benefits
- $40,000–$60,000 annual earning potential
- Performance-based bonuses
- Paid training
- Medical, dental, vision, life, disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Career advancement opportunities
- A supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
