Global Service Technology Engineer – Medium Voltage

Vertiv•United States,

3d•Onsite

About The Position

Vertiv is seeking a Service Technology Engineer – Medium Voltage to join its Service Technology team onsite in Westerville, Ohio. The role serves as the technical authority for analyzing system data and developing insights that improve the performance, reliability, and safety of digitally enabled medium voltage distribution systems. The engineer works with engineering, technical support, and field service teams to validate data, troubleshoot complex issues, and provide solutions for mission-critical power distribution environments. The position has a significant role in New Product Development and Introduction (NPDI), partnering with engineering, product management, and service teams across the product lifecycle. It helps establish telemetry requirements, validate monitoring capabilities, and prepare new medium voltage products for integration with Digital Services platforms. The role also contributes to product design, serviceability, and monitoring visibility across Vertiv’s medium voltage portfolio. The position requires a bachelor's degree in Electrical Engineering or equivalent experience and at least five years of experience in medium voltage electrical systems, MV switchgear, or critical power environments. Travel up to 20% may be required, and the candidate must be willing to work flexible schedules to support global operations.

Requirements

Bachelor's degree in Electrical Engineering or equivalent experience.
At least five years of experience in medium voltage electrical systems, MV switchgear, or critical power environments.
Strong expertise in medium voltage distribution systems (1kV–38kV), including MV switchgear, transformers, ring main units, and protection relays, with demonstrated troubleshooting capability.
Experience working with digital service or monitoring solutions to analyze and troubleshoot medium voltage system data.
Experience in system diagnostics, performance analysis, and fault investigation in medium voltage environments.
Experience supporting NPDI activities, including collaboration with engineering and product teams.
Familiarity with product lifecycle processes, design reviews, and validation for digital service readiness.
Working knowledge of telemetry and communication standards such as IEC 61850, SNMP, MODBUS, DNP3, or API-based data models.
Strong analytical and troubleshooting skills with attention to detail.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Ability to work independently and manage multiple priorities in a dynamic environment.
Leadership capability to guide technical discussions and influence outcomes.
Proficiency in Microsoft Office and web-based technologies.
Ability to read and interpret electrical diagrams, single-line diagrams, and medium voltage protection schemes.
Strong understanding of electrical safety principles, MV switching procedures, and system reliability.
Customer-focused mindset and commitment to high-quality service outcomes.
Ability to travel up to 20% as required.
Willingness to work flexible schedules and support global operations.
Valid driver's license.
Legally authorized to work in the United States; sponsorship is not provided.

Nice To Haves

Experience with cloud-based platforms for data analysis.
Experience with protection relay systems, such as overcurrent, differential, and ground fault protection, and arc flash analysis.
Experience in data center or mission-critical environments.
Experience collaborating with global or cross-functional teams.

Responsibilities

Serve as the subject matter expert for analyzing medium voltage system data, including parametric, telemetric, diagnostic, protection relay, and alarm data from MV switchgear, transformers, and distribution equipment.
Collaborate with engineering, product management, technical support, and field service teams to validate data accuracy, troubleshoot issues, and deliver remediation strategies.
Support NPDI activities by defining telemetry requirements, validating SNMP/MODBUS/IEC 61850 data models, and ensuring monitoring readiness before product release.
Participate in design reviews and product development activities to incorporate serviceability, safety, and digital integration requirements into medium voltage product designs.
Lead onboarding of new products into Digital Services platforms, including data integration, protection relay alarm validation, and dashboard readiness.
Analyze system performance trends, including load distribution, protection relay events, transformer thermal conditions, and fault events, and drive continuous improvement initiatives.
Develop and maintain technical documentation, knowledge articles, and standards for integrating medium voltage products into Digital Services ecosystems.
Collaborate with firmware, controls, and software teams to ensure consistency in data exposure and monitoring capabilities across MV product lines.
Support pilot deployments, beta testing, and early field validation of new products; capture feedback and drive corrective actions.
Participate in customer engagements, escalations, and strategic projects related to medium voltage systems as required.