Experienced Service Technician - HOLT Truck Centers
About The Position
The Level 3 Diesel Technician is a skilled technician capable of handling a wide range of mechanical repairs and performing basic to intermediate diagnostics. This role is trusted to complete most standard repairs with limited supervision and continues to build diagnostic capability. Senior-level position – Generally has more than four years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision. The incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development.
Requirements
- Ability to complete all Level 3 curriculum pathway requirements as outlined in the Leveling Description Guide
- Ability to meet all technical and performance requirements for a Level 1 & 2 Technician
- Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
- Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
- Operation and control skills of vehicle fleet
- Problem-solving and troubleshooting skills
- Verbal communication skills
- Exceptional skills in customer service
- Excellent time management and organizational skills
- Ability to follow logical troubleshooting procedures
- Ability to work independently and as part of a team
- Ability to operate a conventional forklift
- Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
- Ability to operate a vehicle on public roads
- Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
- Ability to read, write, and understand information
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn)
- High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program
- Minimum of four years of experience
- Completion of Levels 1 & 2 curriculum pathway requirements as outlined in the Leveling Description Guide
- Has met ProTech training requirements for preceding Technician levels; Ability to learn and model HOLT’s VBL Culture
- On-going Safety Training
- Must own and maintain the necessary tools to efficiently perform the job
- Completion of the HOLT Truck - Tech Level 1-3 International Alignment Training Module
- Minimum 26 billed hours per week (65% proficiency)
Nice To Haves
- CDL – Class A or B
- ASE – Medium/Heavy Truck Certification
- AC Certification
- Brake System Certification
Responsibilities
- Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Troubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervision
- Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision
- Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
- Provides quality control/assurance inspections of completed tasks to include road testing
- Uses computers and related software to assist in diagnosing and reprogramming engines
- Completes documentation for service reports, timecards, parts requisition and returns
- Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
- Operates equipment and vehicles with possession of all necessary licenses and certificates
- Adheres to contamination control and HAZMAT rules and regulations
- Maintains all company equipment, tools, and vehicle in a good, clean, and working order
- Communicates job progress to supervisor and customer as needed
- Works overtime as required by workload and customers’ needs
- Projects professionalism with both internal and external customers, including personal appearance
- Acts as a mentor and coach to lower level Technicians
- Completes all assigned Technician Training Path courses and safety training
- Consistently maintains an average rework of less than 0.5%
- Ensures a positive average variance consistently
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned
Benefits
- Up to 5% travel or overnight stays
- Up to 5% travel to other stores that require help during times of heavy workloads may be expected
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
