Service Technician

QXO•Riverview, FL

About The Position

The Service Technician performs service, repair, maintenance, troubleshooting, and warranty work at customer locations and jobsites. The technician diagnoses product, installation, and operational issues; completes repairs and adjustments; documents work; and provides a strong customer experience throughout each service visit. Depending on the business unit, work may involve doors, windows, millwork, building products, equipment, or related systems. The role includes preparing for service calls, maintaining tools and a company vehicle, documenting findings and completed work, communicating with customers, supporting follow-up service coordination, and following company safety policies, OSHA regulations, and PPE requirements. Work takes place in customer homes, commercial jobsites, warehouses, manufacturing facilities, and outdoor environments, with frequent travel between locations.

Requirements

Strong mechanical aptitude and troubleshooting abilities.
Excellent customer service and communication skills.
Strong attention to detail and commitment to quality workmanship.
Ability to work independently while managing multiple service calls.
Strong organizational and time-management skills.
Ability to adapt to changing priorities in a fast-paced field environment.
Commitment to safety and continuous improvement.
High school diploma or GED.
Experience in field service, maintenance, warranty, construction, or related industries.
Strong understanding of installation, adjustment, repair, and troubleshooting techniques.
Experience working in customer-facing field service roles.
Valid driver's license with an acceptable driving record.
Ability to qualify for company vehicle insurance.
Ability to stand, walk, climb ladders, bend, kneel, crouch, and perform physical tasks for extended periods.
Ability to frequently lift, carry, and move materials weighing up to 75 pounds independently and up to 100 pounds with assistance.
Ability to work overtime or extended hours based on service schedules and customer needs.

Nice To Haves

Associate degree or technical training.
Experience servicing building products such as doors, windows, millwork, or similar systems.
Bilingual English/Spanish communication skills.

Responsibilities

Perform scheduled service, maintenance, repair, warranty, and adjustment work based on work orders and service requests.
Diagnose product, installation, and operational issues in the field and implement appropriate repair solutions.
Inspect products and completed work for compliance with quality standards and customer expectations.
Verify completed repairs meet manufacturer specifications and company quality requirements.
Recommend additional repairs, replacement parts, or follow-up service when necessary.
Review work orders before service calls and ensure required materials, parts, and tools are available.
Load company vehicles with required products, materials, equipment, and tools.
Complete service tickets, repair documentation, warranty paperwork, and material requests accurately and on time.
Document service findings, completed repairs, photographs, and follow-up recommendations, and return documentation according to company procedures.
Communicate with customers about appointment times, arrival windows, repair status, and completed work.
Discuss repair recommendations and completed service with customers, respond to questions, and resolve concerns whenever possible.
Maintain courteous and professional communication and represent QXO throughout service visits.
Keep the assigned company vehicle clean, safe, and professional; inspect vehicles, tools, and equipment daily and report damage, malfunctions, or safety concerns.
Maintain organized inventory of service tools, materials, and replacement parts.
Verify products, materials, and replacement components meet specifications before installation.
Communicate recurring product quality concerns to supervisors and operations teams.
Assist with ordering materials or replacement products and coordinate future service visits when needed.
Participate in continuous improvement initiatives that improve customer service and operational efficiency.
Follow company safety policies, OSHA regulations, and PPE requirements; maintain clean and organized work areas; report unsafe conditions, accidents, near misses, and equipment concerns; and participate in safety meetings and training.
Perform additional duties as assigned.