Maintenance Technician - Chapelwood Place

New Earth Residential•Henderson, KY

About The Position

The Service Technician supports all aspects of community operations under the direction of the Service Supervisor and Community Manager. The role performs general maintenance in common areas and occupied apartments, completes service requests promptly and independently, and helps maintain mechanical systems, grounds, amenities, and the property’s overall condition. The position emphasizes resident satisfaction, safety, and courteous, professional service. It also contributes to community inspections and quality assurance reviews and supports the Urban Village Program by helping residents connect with activities, resources, and leadership opportunities. This is a full-time hourly position, typically five days per week and eight hours per day, averaging 40 hours weekly. Workdays and hours may change according to community needs. Weekend work and after-hours emergency services may be required, including on-call availability. The role involves medium physical work, including occasionally exerting up to 50 pounds of force, and may involve exposure to weather and chemicals.

Requirements

High school diploma or equivalent.
Ability to accurately follow detailed oral and written instructions.
Strong customer service orientation and a commitment to resident satisfaction.
Self-motivation and ability to set priorities, manage time, and achieve assigned goals.
Problem-solving ability and adaptability to changing priorities.
Strong verbal and written communication, organizational, and teamwork skills.
Ability to work effectively with onsite staff, residents, supervisors, corporate associates, and vendors.
Proficiency in English.
Ability to track and manage inventory of materials and parts.
Physical ability to lift up to 50 pounds and safely handle chemicals.
Availability for emergency calls during nights and weekends as needed.
Attention to detail and commitment to assessing and maintaining common areas and amenities.
Proficiency in Outlook, Excel, Word, and various internet applications.
Ability to perform the listed essential functions without accommodations, as stated in the posting.

Nice To Haves

HVAC and Refrigeration (HVAC/R) certification.
Bilingual candidates are highly encouraged to apply.

Responsibilities

Perform general maintenance duties in common areas.
Be available for on-call responsibilities as needed.
Complete service requests in occupied apartments independently and promptly, in accordance with company and property standards.
Oversee property maintenance while prioritizing resident satisfaction and contributing to occupancy goals.
Participate in preventive maintenance programs and manage ongoing repairs to mechanical systems.
Maintain the cleanliness of grounds and common areas.
Follow safety protocols while completing tasks.
Provide courteous, friendly service to residents.
Assist with and report on community inspections and quality assurance review results.
Distribute and display the monthly Urban Village Newsletter and engage residents about upcoming events.
Promote garden boxes and beehives where applicable, and participate in the annual Impact Day community enhancement projects.
Connect with vendors and potential partners, and share relevant information and contacts with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through becoming resident facilitators.
Perform additional related duties and responsibilities as assigned.