Service Technician, Retail Division

Numotion•Bear, DE

5d•$21 - $27

About The Position

The Service Technician installs, maintains, troubleshoots, repairs, prepares, and delivers mobility and accessibility equipment. After training, the technician completes routine service and installation assignments independently, follows manufacturer and company requirements, and seeks guidance for complex technical issues. The position also conducts site assessments, supports product recommendations and quotes, and provides customers and caregivers with clear equipment education. The role serves customers in homes, facilities, schools, retail locations, and other service locations. Technicians are expected to deliver professional, compassionate customer service, maintain accurate work documentation, communicate job or safety concerns, and keep assigned vehicles, tools, equipment, inventory, and work areas safe and operational. Required training includes manufacturer, technical, compliance, and safety topics. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
Valid state driver’s license with an acceptable driving record.
Basic mechanical aptitude and ability to learn installation and repair procedures.
Ability to follow written instructions, technical manuals, and manufacturer guidance.
Effective communication skills and a positive, service-minded attitude.
Ability to complete routine tasks independently after appropriate training and recognize when assistance is needed.
Willingness to complete required training and follow established safety practices.
Ability to lift and carry up to 50 pounds and push or pull equipment exceeding 100 pounds with appropriate assistance or equipment as needed.
Ability to stand for prolonged periods and frequently bend, kneel, reach, and maneuver in confined spaces.
Manual dexterity and sufficient grasping ability to operate tools and handle equipment.
Ability to work in varying weather conditions and at customers’ homes, facilities, schools, and other service locations.
Ability to travel to customer locations and safely operate company vehicles as required.
Pass a drug test before beginning employment.

Nice To Haves

Prior experience in technical service, installation, mechanical repair, or the mobility/accessibility industry.
Basic understanding of mechanical and electrical troubleshooting.
Ability to organize tools, parts, work orders, and daily assignments.
Strong interpersonal skills, compassion, and respect for customers and caregivers.
Attention to detail, pride in workmanship, and openness to coaching and feedback.
Ability to work effectively with a team while developing technical independence.

Responsibilities

Conduct routine in-home and facility site assessments, documenting measurements, customer needs, equipment requirements, and installation considerations.
Install, maintain, diagnose, repair, prepare, and deliver mobility and accessibility equipment according to manufacturer specifications, company procedures, and assigned authority.
Troubleshoot basic to intermediate mechanical and electrical issues using diagnostic tools, technical resources, and established procedures; seek support when an issue exceeds training or authorization.
Review assigned jobs before service or installation to confirm parts, tools, equipment, instructions, approvals, and site information are available.
Complete approved equipment adjustments and modifications while following safety requirements and quality standards.
Educate customers and caregivers on equipment operation, routine care, and safe use.
Complete work orders and document service findings, labor and travel time, parts usage, and other required information accurately and promptly.
Communicate scheduling concerns, missing parts, job delays, additional service needs, and safety concerns to management in a timely manner.
Maintain assigned vehicles, tools, equipment, inventory, and work areas in a clean, organized, safe, and operational condition; complete required inspections.
Participate in required manufacturer, technical, compliance, and safety training, and support receiving, delivery, product quoting, and other site activities as assigned.
Perform the job with integrity and in accordance with Numotion Leadership Principles, company values, policies, confidentiality requirements, and federal regulations.
Provide excellent customer service to internal and external customers and help address customer concerns.