Service Technician - Automotive Electronics

Global IID Parent LLC • San Antonio, TX

10h • Onsite

About The Position

The Service Technician installs, services, troubleshoots, and removes vehicle-based electronic and alcohol-monitoring equipment. The role is suited to someone with automotive and 12-volt electrical skills; training on the company’s specific equipment is provided. The technician also supports customers, maintains an organized work environment, and assists with inventory and regional operations.

This is a full-time, non-exempt hourly position in Field Operations. The schedule is Monday through Friday, 8 a.m. to 5 p.m., on-site. Overtime opportunities are noted, while the listed weekly work-hour target is no more than 40 hours.

Requirements

• High school diploma or equivalent.
• Strong mechanical and electrical aptitude.
• Ability to troubleshoot problems independently.
• Good communication and customer service skills.
• Strong attention to detail and organization.
• Ability to work independently and support a team.
• Valid driver’s license and reliable transportation when required by location.
• Ability to meet applicable background-check and drug-screening requirements.
• At least one year of customer-facing experience is preferred.
• Ideal candidates have proficiency in 12-volt DC systems, such as GPS systems, remote starts, stereos, and backup camera installations.
• Ideal candidates have experience with wiring, connectors, and programming electronic devices and vehicle equipment using diagnostics, multimeter testing, and circuit analysis.
• Ideal candidates have experience servicing head units, logger boxes, cameras, modems, and curly cords.
• Ideal candidates have knowledge of ignition, starter, and Body Control Module (BCM) systems.
• Ideal candidates have hands-on experience removing and restoring vehicle dashboards and interior panels to factory condition.
• Ideal candidates can securely mount devices while ensuring concealment and clearance from moving parts.
• Ideal candidates can provide phone support and training, maintain shop cleanliness, and support vehicle-to-vehicle transfers.
• Ability to meet the physical demands described, including occasionally lifting or moving up to 25 pounds and performing occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
• Ability to meet the visual requirements, including close, distance, color, and peripheral vision and adjustment of focus.

Nice To Haves

• At least one year of customer-facing experience.
• Experience with 12-volt automotive electronics such as remote starters, stereos, GPS systems, backup cameras, and wiring.
• Experience with diagnostics, multimeter testing, circuit analysis, and programming electronic devices and vehicle equipment.
• Experience servicing head units, logger boxes, cameras, modems, and curly cords.
• Knowledge of ignition, starter, and Body Control Module (BCM) systems.
• Experience removing and restoring dashboards and interior panels to factory condition.
• Experience with secure device mounting, log-file downloads, calibration updates, and device deprogramming.

Responsibilities

• Install, service, troubleshoot, and remove alcohol-monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Conduct customer training sessions and provide phone support.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours of no more than 40 hours and communicate effectively with management.
• Uphold confidentiality, data security, and compliance with applicable laws and regulations.
• Perform additional assigned duties, including vehicle-to-vehicle transfers.
• Download log files, perform calibration updates, and deprogram devices.
• Support regional operations and help ensure client satisfaction.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Positive work environments that offer work/life balance and professional growth.
• Birthday and anniversary bonuses.
• Company-wide discounts.
• Life insurance.
• Telemedicine access.
• Short- and long-term disability coverage.
• Overtime opportunities.
• Training on the company’s equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED