Service Technician - Automotive Electronics

Global IID Parent LLC•Charlottesville, VA

2d•Onsite

About The Position

The Service Technician installs, services, troubleshoots, and removes vehicle-based electronic and alcohol-monitoring equipment. The role is suited to someone with hands-on automotive and 12-volt electrical skills; training on the company’s specific equipment is provided. The position is in Field Operations, is full-time and non-exempt, and follows an on-site Monday–Friday schedule from 8 a.m. to 5 p.m. in Charlottesville, Virginia. It reports to the Area Service Manager.

Requirements

High school diploma or equivalent.
Strong mechanical and electrical aptitude.
Ability to troubleshoot problems independently.
Good communication and customer service skills.
Strong attention to detail and organization.
Ability to work independently while also supporting a team.
Valid driver's license and reliable transportation when required by location.
Ability to meet applicable background-check and drug-screening requirements.

Nice To Haves

At least one year of customer-facing experience.
Proficiency in 12-volt DC systems, such as GPS systems, remote starts, stereos, and backup camera installations.
Skill in wiring, connectors, and programming electronic devices and vehicle equipment using diagnostics, multimeter testing, and circuit analysis.
Experience servicing components such as head units, logger boxes, cameras, modems, and curly cords.
Knowledge of ignition, starter, and Body Control Module (BCM) systems.
Hands-on experience removing and restoring vehicle dashboards and interior panels to factory condition.
Ability to securely mount devices while ensuring concealment and clearance from moving parts.
Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
Ability to download log files, perform calibration updates, and deprogram devices.
Experience maintaining shop cleanliness, performing vehicle-to-vehicle transfers, and supporting regional operations.
Detail-oriented, with strong organizational and time-management skills.
Commitment to confidentiality, professionalism, and compliance with regulations.

Responsibilities

Install, service, troubleshoot, and remove alcohol-monitoring and vehicle electronic devices.
Maintain a clean, organized, and hazard-free work environment.
Conduct customer training sessions and provide phone support to ensure customer satisfaction.
Make daily or weekly reminder calls to customers with upcoming appointments.
Perform monthly inventory audits and assist nearby facilities as needed.
Manage weekly work hours of no more than 40 hours and communicate effectively with management.
Uphold confidentiality, data security, and compliance with applicable laws and regulations.
Perform additional duties as assigned, including vehicle-to-vehicle transfers.