Service Technician - Automotive Electronics

Global IID Parent LLC•Lebanon, VA

2d•Onsite

About The Position

Turn Your Automotive & 12-Volt Skills into a Career! Do you enjoy working on vehicles, troubleshooting electrical problems, and figuring out how things work? We're looking for a hands-on Service Technician to install, service, troubleshoot, and remove vehicle-based electronic and alcohol-monitoring equipment. If you have experience with 12-volt automotive electronics such as remote starters, stereos, GPS systems, backup cameras, wiring, or similar equipment, your skills could be a great fit. Training is provided, so don't let unfamiliarity with our specific equipment keep you from applying.

Requirements

High school diploma or equivalent.
Strong mechanical and electrical aptitude.
At least one year of customer-facing experience preferred.
Ability to troubleshoot problems independently.
Good communication and customer service skills.
Strong attention to detail and organization.
Ability to work independently while also supporting a team.
Valid driver's license and reliable transportation when required by location.
Ability to meet applicable background-check and drug-screening requirements.

Nice To Haves

Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
Capable of secure device mounting, ensuring concealment and clearance from moving parts.
At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
Able to download log files, perform calibration updates, and deprogram devices.
Strong communication skills with a focus on client satisfaction and technical support.
Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
Detail-oriented, with strong organizational and time management skills.
Able to work independently and as part of a collaborative team.
Committed to maintaining confidentiality, professionalism, and compliance with all regulations.

Responsibilities

Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
Maintain a clean, organized, and hazard-free work environment.
Conduct customer training sessions and provide phone support to ensure satisfaction.
Make daily or weekly reminder calls to customers with upcoming appointments.
Perform monthly inventory audits and assist nearby facilities as needed.
Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Benefits

A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Positive work environments that offer work/life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading, innovative technology
Birthday & Anniversary bonus
company-wide discounts
life insurance
Telemedicine access
short & long-term disability