Service Technician (Trade Show- HVSB)

Innovative Environments Houston•Houston, TX

About The Position

The High-Volume Small Booth (HVSB) Service Tech supports the Trade Show Division and is often one of the first team members customers meet during showroom appointments. This entry-level position involves maintaining inventory; pulling and preparing orders; installing, assembling, dismantling, packing, and shipping customer booths and collateral; and helping ensure all items are ready for successful trade shows. The role also includes client previews and training to help customers set up and run their events successfully. The Service Tech is responsible for small-booth assembly, customer training, and clear communication, with the goal of providing world-class customer service. The position suits an organized, quality-focused, mechanically inclined person who is comfortable with hands-on assembly and working in a fast-paced, collaborative environment. Innovative Environments is an award-winning, nationally recognized creative team that develops trade show exhibits, workplace branding, custom corporate interiors, broadcast studios, and corporate and multifamily signage.

Requirements

High school diploma or GED.
Exceptional customer service skills.
Mechanical aptitude and experience with hand tools.
Ability to clearly communicate instructions and processes.
Strong work ethic focused on results and customer satisfaction.
Ability to work independently, take initiative, and meet deadlines.
Advanced time-management and organizational skills.
Attention to detail.
Willingness to learn and be coached.
Ability to assemble materials to construct a trade show booth.

Nice To Haves

Previous warehouse experience, including inventory, order pulling, and forklift operation.
Trade show experience.
Forklift certification.

Responsibilities

Pull, count, and prepare inventory and collateral for orders, and communicate discrepancies.
Review work orders; pull and prepare orders; set up, disassemble, pack, and prepare items for shipping.
Provide freight managers with shipment manifests, including dimensions and weight.
After shows, pick up or arrange return shipment of items, inspect them, and ensure parts and materials are in good condition.
Make necessary repairs and inform the HVSB Coordinator of concerns.
Complete warranty or repair work and meet client requests as needed.
Assemble client booths to exact specifications.
Demonstrate and explain booth assembly and dismantling processes to clients.
Answer customer questions and resolve concerns throughout the preview and training process.
Keep the showroom clean and in working order for appointments and walk-ins, including replacing lights or materials, cleaning shelves and counters, organizing the area, and vacuuming.
Assist in the warehouse as needed.