Service Technician (Trade Show- HVSB)

Innovative Environments Houston•Houston, TX

4d•$18 - $22

About The Position

The High-Volume Small Booth (HVSB) Service Technician supports Innovative Environments’ Trade Show Division and is among the first team members customers meet when they visit the showroom. This entry-level role supports customers by preparing and maintaining trade show booths and collateral, providing booth assembly demonstrations and training, and delivering customer service throughout the process. The technician maintains inventory; pulls, counts, and prepares orders; assembles and dismantles booths; packs and prepares items for shipping; and checks returned items for condition and completeness. The role also involves making repairs, communicating discrepancies or concerns to the HVSB Coordinator, supporting showroom readiness and cleanliness, and assisting in the warehouse as needed.

Requirements

High school diploma or GED.
Mechanically inclined, with experience using hand tools.
Ability to assemble various materials to construct a trade show booth.
Ability to clearly communicate instructions and processes.
Exceptional customer service skills.
Strong work ethic focused on results and customer satisfaction.
Ability to work independently, take initiative, and meet deadlines.
Strong time-management and organizational skills.
Attention to detail.
Willingness to learn and accept coaching.

Nice To Haves

Previous warehouse experience, including inventory management, order pulling, and forklift operation.
Trade show experience.
Forklift certification.

Responsibilities

Pull, count, and prepare inventory and collateral for orders, and communicate discrepancies.
Review work orders; pull and prepare orders; set up and disassemble booths; pack items and prepare them for shipping.
Provide freight manifests with dimensions, weight, and other requested information.
Pick up or receive items after trade shows, set them up for inspection, and ensure parts and materials are in good condition.
Make repairs as necessary and inform the HVSB Coordinator of concerns; address warranty or repair items and client requests as needed.
Assemble client booths to exact specifications.
Demonstrate booth assembly and dismantling processes to clients to help them prepare for successful events.
Answer customer questions and resolve concerns throughout the client preview and training process.
Keep the showroom clean and in working order for client appointments and walk-ins, including replacing booth or display lights or materials, cleaning shelves and counters, organizing the area, and vacuuming.
Assist in the warehouse as needed.