Service Technician

QUALITY EQUIPMENT•Seaboard, NC

26d•Onsite

About The Position

Quality Equipment, a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia, is seeking a Service Technician for its Seaboard store. The role performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products, as well as disassembling, assembling, and repairing components and machines. The technician completes service tasks assigned by the Service Manager, documents work, reports additional repair needs, participates in training, accounts for time and materials, maintains an orderly work area, reports unsafe or unserviceable shop equipment, and follows safety rules. The position requires a high school diploma or equivalent experience and at least three years of service repair experience. Candidates should have knowledge of relevant equipment systems, be able to use computers and diagnostic equipment, read technical and safety documentation, perform repairs using technical manuals, communicate with customers, and operate vehicles and equipment used for diagnosis. A valid driver’s license and a personal set of tools are required; forklift operation is preferred. The physical demands include lifting up to 50 pounds; squatting, bending, lifting, reaching, twisting, standing, and sitting; close detailed work with computers and smart devices; occasional short- and long-distance driving; grasping and manipulating tools and office equipment; and working in medium-to-high noise. Employees receive competitive base wages and a structured bonus program, and may participate in a range of benefits. The company also provides paid training and opportunities for professional and personal development.

Requirements

High school diploma or equivalent experience.
At least 3 years of experience performing service repairs.
Ability to write diagnoses and completed work on routine reports and repair orders.
Proficient knowledge of engines, transmissions, electrical systems, and/or hydraulic systems.
Ability to use a personal computer and various types of diagnostic equipment.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic repairs and required maintenance using special tools and equipment in accordance with Technical Manual procedures.
Ability to speak effectively one-on-one with customers.
Ability to operate vehicles and equipment used for diagnostic purposes.
Valid driver’s license for potential driving situations.
Must possess a set of tools.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Perform basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
Disassemble, assemble, and repair components and machines.
Perform service tasks assigned by the Service Manager.
Prepare required forms and document work performed on repair orders.
Report additional work required on equipment to the Service Manager to support proper and safe customer operation.
Participate in training programs as directed by the Service Manager.
Account for time and materials used in work duties.
Maintain a clean work area and perform work in a neat and orderly fashion.
Report shop tools, equipment, or vehicles that are unserviceable or unsafe to use.
Follow safety rules and regulations while performing work assignments.