Service Technician

QUALITY EQUIPMENT•Fairfield, NC

About The Position

Quality Equipment is a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. The company emphasizes customer service, integrity, a hard-working and entrepreneurial culture, and opportunities for career growth. It is hiring a Service Technician for its Fairfield store. The Service Technician performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products. The role includes disassembling, assembling, and repairing components and machines; completing assigned service work; documenting work on repair orders; reporting additional work needed for safe and proper equipment operation; attending directed training; tracking time and materials; maintaining an orderly work area; reporting unsafe or unserviceable tools and equipment; and following safety rules. The position requires physical work, including lifting up to 50 pounds, squatting, bending, reaching, twisting, standing and sitting, and occasional driving short and long distances. Work involves close-detail tasks using a PC and smart devices, grasping and manipulating tools and office equipment, and exposure to medium-to-high noise. Employees receive competitive base wages and a structured bonus program. Benefits currently include medical and dental insurance, a flexible spending account, life insurance, paid time off, paid holidays, a 401(k) with employer match, and a company discount. Quality Equipment also provides paid training and opportunities for professional and personal development.

Requirements

High school diploma or equivalent experience.
At least 3 years of experience performing service repairs.
Ability to write diagnoses and completed work on routine reports such as repair orders.
Proficient knowledge of engines, transmissions, electrical systems, and/or hydraulic systems.
Ability to use a personal computer and various types of diagnostic equipment.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic repairs and required maintenance with special tools and equipment while following Technical Manual procedures.
Ability to communicate effectively one-on-one with customers.
Ability to operate vehicles and equipment used for diagnostic purposes.
Valid driver's license for potential driving situations.
Must possess a set of tools.
Ability to lift up to 50 pounds and perform the listed mobility, visual, driving, dexterity, and noise-related demands.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Perform basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
Disassemble, assemble, and repair components and machines.
Perform service tasks assigned by the Service Manager.
Complete required forms, including documenting work performed on repair orders.
Report additional work required for equipment to operate properly and safely to the Service Manager.
Participate in training programs as directed by the Service Manager.
Account for time and materials used while performing work.
Maintain a clean work area and perform work in a neat and orderly manner.
Report shop tools, equipment, or vehicles that are unserviceable or unsafe to use.
Follow safety rules and regulations when performing work assignments.