Service Technician

Siddons-Martin Emergency Group • Killeen, TX

4d

About The Position

The Service Technician services and repairs fire apparatus equipment, troubleshoots and analyzes apparatus failures, and helps keep apparatus and equipment at a high level of service and safety. The role supports the company’s mission, profitability, and customer satisfaction through accurate, timely, and high-quality repairs and service. The technician works with service staff, the Shop Foreman, Assistant Managers, customers, and Pierce Manufacturing personnel, and may travel to designated sites and stations as directed or scheduled.

Requirements

• High school diploma or GED.
• At least 2 years of experience in an automotive service-related industry and/or a technical school certificate.
• Experience within the fire and emergency-related industry.
• Knowledge of repair principles and procedures in all areas of the heavy truck repair industry.
• Clean driving record and a Class B non-exempt CDL driver license, or ability to obtain one within six months of hire.
• Ability to demonstrate the capacity to set and reach performance goals.
• Willingness to travel to other site locations and stations as needed.
• Proficiency with Microsoft Outlook email, Microsoft Word, Microsoft Excel, and company-provided software.
• Strong verbal and written communication skills.
• Exceptional organizational methods for work areas, safety, tools, and equipment.
• Leadership and motivational skills.
• Dedication to customer service and business success, with the ability to build and maintain positive relationships with employees and customers.

Nice To Haves

• EVT (Emergency Vehicle Technician) certification.
• ASE Heavy Truck certifications.

Responsibilities

• Perform accurate vehicle diagnosis, service, and repairs.
• Complete quality repairs and services in a timely manner.
• Provide the Shop Foreman and Assistant Manager(s) with accurate estimated labor times and complete lists of required parts.
• Participate in the quality-check process with the Shop Foreman and Assistant Manager(s).
• Maintain clean and safe work areas and keep personal and company-owned tools clean and properly stored.
• Maintain a neat and professional personal appearance.
• Interact with the service staff and participate in morning meetings to plan the day.
• Follow company policies and processes in the SMEG Company Handbook and operations manual.
• Maintain accurate, timely, and legible company-designed reports and paperwork.
• Understand productivity goals and review work for areas needing improvement.
• Identify and report potential problem areas to management before they arise.
• Maintain a successful working relationship with Pierce Manufacturing personnel and follow applicable Pierce Manufacturing operations policies and procedures.
• Travel responsively and on time to designated sites and locations as directed or scheduled.
• Work toward obtaining EVT Master Technician and Pierce Master Technician status.

Benefits

• Employee-owned company.
• Medical insurance with PPO and HDHP options.
• Company HSA match.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance.
• Accident and hospital indemnity insurance.
• Telehealth.
• Voluntary life insurance.
• Voluntary critical illness insurance.
• 401(k) with employer match.
• Employee Stock Ownership Program.
• Paid holidays and paid time off.
• Four weeks of paid parental leave.
• Paid training and safety equipment.
• Company-paid basic life and AD&D insurance.
• Company-paid critical illness insurance.
• Long-term disability insurance.
• Employee Assistance Program.
• Verizon Wireless company discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED