Service Technician

Hendrick Automotive Group • Tallahassee, FL

1d • Onsite

About The Position

The Service Technician is responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. The role examines customer vehicles, determines needed repairs and maintenance, estimates repair costs, requests parts, and documents work performed. Services must be completed efficiently and according to dealership and manufacturer guidelines, using available technologies to enhance the customer experience.

The technician maintains customer satisfaction at or above company standards and keeps the work area organized, clean, and safe. The position has no direct supervisory responsibilities. It requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. Duties are performed primarily in the service area and include working around vehicles and safely operating power tools and test equipment. The employee may encounter loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager.

Requirements

• High school diploma.
• Automotive field of study or work experience.
• Five or more years of desired work experience.
• Thorough knowledge of automotive parts and systems and demonstrable mechanical skills and knowledge.
• Technical training or commensurate technical experience.
• Valid driver’s license.
• Certified/senior technician status with the respective manufacturer.
• State inspection/emissions license required by the state.
• All required manufacturer fundamental training and/or NAPA training provided by HAG.
• Meet and/or exceed manufacturer requirements for ASE tests.
• Completed manufacturer training to perform warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs.
• Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
• Ability to understand and follow instructions and communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide; apply common-sense reasoning, handle standardized situations, and understand and follow technical manuals.
• Regular and predictable attendance.
• Ability to lift up to 50 pounds and perform duties involving standing, walking, handling objects, reaching, stooping, kneeling, crouching, or crawling.

Responsibilities

• Examine customer vehicles and identify necessary repairs and maintenance.
• Estimate repair costs, request necessary parts, and perform vehicle repairs and maintenance.
• Document services performed and accurately record all hours worked in the company timekeeping system.
• Perform services efficiently and follow dealership and manufacturer service guidelines.
• Use available technologies to enhance the customer experience and maintain CSI at or above company standards.
• Maintain an organized, clean, and safe work area; follow Safeguards rules and all applicable safety rules and regulations.
• Participate in required training and demonstrate the Company’s Core Values.
• Comply with company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED