Service Technician- Lubbock, TX

Atmos Energy•Lubbock, TX

1d•Onsite

About The Position

The Service Technician performs basic work using prescribed procedures and responds to customer service requests, including service connections and disconnections as operator-qualified. The role explains needed repairs, answers basic customer questions, confirms customers understand and are satisfied with completed work, and may disconnect service or pursue collection efforts on delinquent accounts. The technician may install, program, and operate Wireless Meter Reading equipment, assist with natural gas and other emergency response, maintain accurate records and reports, and read meters for billing. The position may include standby duty, shifts, holidays, weekends, emergency callouts, occasional extended hours, and assignments outside the regular work area. The technician identifies and reports safety and encroachment issues, safely operates and inspects assigned company vehicles and equipment, completes required safety training, and follows company policies and values. Work includes entering customer premises and working outdoors in varied weather and terrain, with occasional work on ladders, roofs, in attics, under houses, and in confined spaces. A residence requirement may apply because of callout response time.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain required position OQs and other required qualifications, classroom training, or certifications.
Ability to use the company internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches and lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Complete required pre- and post-employment screenings for this safety-sensitive position, including applicable DOT and PHMSA drug testing and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to support response to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Perform standby duty and work shifts, holidays, weekends, emergency callouts, and occasional extended hours as required.
Work outside the regular work area when required.
Identify, address, and report safety and encroachment issues through resolution.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, safety practices, and the Code of Conduct; complete required safety training.