Service Technician- Lubbock, TX

Atmos Energy•Lubbock, TX

7h•Onsite

About The Position

The Service Technician performs basic work using clearly prescribed procedures and responds to customer requests for service, including connections and disconnections as operator-qualified. The role explains needed repairs, answers basic questions, and ensures customers understand and are satisfied with completed work. Duties may include disconnecting service, pursuing collection efforts on delinquent accounts, installing and operating Wireless Meter Reading equipment, reading meters, and recording usage for billing. The technician assists with natural gas and other emergency response, maintains accurate records and reports, and identifies and reports safety and encroachment issues. The role requires safe operation and inspection of assigned company vehicles and equipment, completion of required safety training and operator qualifications, and adherence to company values, policies, procedures, the Safety Manual, and Code of Conduct. Work requires entry to customer premises and may involve working outdoors in varied weather, rough terrain, confined spaces, and on ladders, roofs, attics, or under houses. The position may require stand-by duty, shifts, weekends, holidays, emergency call-outs, extended hours, reporting outside the regular work area, and a residence requirement based on call-out response time.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and any other required OQs, classroom training, or certifications.
Ability to use the company's internet/intranet website and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain and provide explanations or information on basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk a distance of 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Meet pre- and post-employment screening requirements for this safety-sensitive position, including applicable DOT and PHMSA drug testing and motor vehicle record background checks.
May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call-outs, and occasional extended hours.
May be required to report outside the regular work area and may have a residence requirement due to call-out response time.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including service connections and disconnections, as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Complete assigned classes, Operator Qualifications, on-the-job training, safety training, and other required training or certifications.
Follow company values, strategies, policies, procedures, the Safety Manual, and Code of Conduct.