Service Technician - Ag

BIRKEYS FARM STORE•Hoopeston, IL

4d•$40,000 - $100,000

About The Position

The Service Technician diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs and assembles equipment for the company and its customers. The role requires efficient, accurate work that supports customer satisfaction and company profitability. The position is based in Hoopeston, Illinois, and is a full-time, day-shift, hourly role focused on installation, maintenance, and repair.

Requirements

Diesel certification or two years of diesel mechanic education or experience, as indicated in the education-level listing.
Ability to set work priorities and work independently without supervision, and to understand and carry out oral and written directions.
Ability to maintain motivation and focus on providing a high level of customer satisfaction.
A steady work record.
Ability to safely operate a variety of equipment to diagnose, adjust, and repair malfunctions.
Ability to read and understand operator and repair manuals.
Ability to perform the essential job functions, including the stated physical demands, and meet health assessment requirements.

Responsibilities

Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on heavy equipment as assigned by the service manager.
Use diagnostic equipment properly and determine the extent of necessary repairs, including identifying major power-train overhaul needs.
Prepare orders for required services and source and order parts as needed.
Repair or replace components of diesel engines, hydraulic systems, air conditioning, electrical and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.
Read and interpret schematics, technical manuals, drawings, procedures, and governmental regulations.
Perform welding and brazing; fabricate and modify parts, equipment, structures, and attachments.
Keep the service manager informed about special parts orders, shortages, and malfunctions.
Complete work orders, including warranty information, and time sheets accurately, legibly, and promptly.
Maintain current knowledge of products, technology, and models through educational opportunities and technical and regulatory publications.
Work as part of a team, offering and seeking assistance when needed.
Keep shop vehicles clean and serviced, help control expenses, and produce quality work efficiently.
Maintain a clean, neat, and safe personal workspace, building, and lot; follow the company safety program.
Ensure customers are satisfied with the products, services, and support provided by staff; resolve customer concerns efficiently and effectively.
Promote a positive attitude, maintain a professional appearance and demeanor, demonstrate the company’s customer-service standards, and acknowledge customers’ appreciation.
Perform other duties as assigned.