Service Technician – Motorcycle Protective Equipment

Alpinestars•Torrance, CA

4h•$18 - $22

About The Position

Alpinestars is seeking a detail-oriented, hands-on Service Technician to support inspection, maintenance, and repair of motorcycle protective equipment, primarily motorcycle boots. The position supports daily service department operations through technical repair work, product intake, accurate documentation, and coordination across multiple teams. The successful candidate is organized, mechanically inclined, comfortable in a physically active environment, and committed to quality and efficiency. The technician receives, inspects, documents, and tracks products requiring service; assists with evaluating repair needs; and performs approved repairs such as resoling, stitching, strap replacement, and buckle repairs. The role also includes preparing repaired products for shipment, coordinating with customer service, returns, Tech-Air, and shipping teams, organizing inventory and supplies, and maintaining a clean and safe repair area. The technician supports Senior Technicians with complex repairs and other service projects as needed. This is a full-time position with benefits. Compensation is $18–$22 an hour, dependent on experience. Occasional travel may be required for events, training, or onsite support. The position requires a valid driver's license and a clean record for company errands and repair drop-offs, as well as the ability to lift up to 30 pounds.

Requirements

Strong attention to detail when documenting product specifications, service records, and repair activity.
Mechanical aptitude and willingness to learn specialized repair techniques.
Ability to work safely and effectively with hand tools, machinery, and other repair equipment.
Strong organizational skills and ability to manage multiple tasks and shifting priorities.
Basic computer proficiency and ability to learn internal tracking and reporting systems.
Effective communication skills and ability to collaborate with multiple departments.
Dependability, proactivity, and ability to work independently and as part of a team.
Ability to perform physically active work, including standing, bending, reaching, lifting, and moving products.
Ability to perform repetitive manual tasks and detailed hands-on repair work.
Ability to handle incoming shipments, unpack merchandise, and maintain an organized service environment.
Ability to lift and move products and materials according to workplace safety procedures; must be able to lift up to 30 pounds.
Manual dexterity and ability to safely operate tools and equipment with appropriate training.
Valid driver's license and clean driving record.

Nice To Haves

Previous experience in product repair, footwear repair, manufacturing, warehouse operations, or a related hands-on environment.
Familiarity with motorcycle protective equipment.
Passion for motorsports and knowledge of Alpinestars' product line.

Responsibilities

Receive, unpack, inspect, and accurately document incoming products requiring service or repair.
Record product specifications, condition, reported issues, and service details in internal tracking systems.
Assist in evaluating products to determine repair options and service requirements.
Track service activity, maintain accurate records, and provide regular reporting and operational metrics to the Customer Service Manager.
Monitor repair progress and update service records to support accurate tracking and timely completion.
Assist with hands-on repairs of motorcycle boots and other protective equipment, including resoling, stitching, strap replacements, and buckle repairs.
Use hand tools, repair equipment, and machinery to complete repairs according to established procedures and quality standards.
Inspect completed repairs to ensure workmanship meets department expectations.
Support Senior Technicians with complex repairs and additional service projects as needed.
Coordinate product movement and service requirements with Customer Service, Returns, Tech-Air, and Shipping teams.
Package and label completed repairs for shipment and verify product and order information.
Assist with inventory organization, spare parts tracking, and maintaining supplies for daily service operations.
Communicate service updates, repair findings, and operational concerns to appropriate team members.
Handle, move, unpack, and organize incoming and outgoing products.
Maintain a clean, safe, and organized repair environment, including workstations, equipment, and storage areas.
Perform routine cleaning, restocking, and basic maintenance of repair tools and machinery.
Assist with additional physical tasks and general department operations as needed.
Travel occasionally for events, training, or onsite support, as required.
Run company errands and drop off repairs at other locations.