Service Technician

Chandler Management Corp•Montgomery, AL

About The Position

The Service Technician assists in maintaining the physical condition and appearance of the property by completing service requests efficiently and to a high standard, preparing units for occupancy, and communicating with the Service Manager about property needs. The technician performs routine maintenance and repairs, preventative maintenance, emergency work, and assigned projects while following company, OSHA, health-code, and MOM Manual safety standards. The role is required to be on call 24 hours per day when scheduled and to respond to after-hours emergencies. The position generally works Monday through Friday, from 8:30 or 9:00 a.m. to 5:30 or 6:00 p.m.; overtime may be needed for emergencies. The technician must have a reliable vehicle, proof of liability insurance, a valid driver’s license, and basic hand tools or a willingness to obtain the required tools. A high school diploma or GED or trade school certification and HVAC qualifications are required. A CPO certification is preferred.

Requirements

General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, electrical work, and heating and cooling systems.
HVAC qualification required.
High school diploma or GED, or trade school certification.
Basic computer skills; Microsoft Word, Outlook, Excel, and OneSite knowledge are preferred in the posting's computer-skills section.
Ability to read, write, and communicate verbally in English and communicate effectively with residents, staff, managers, and vendors.
Ability to follow basic written or oral instructions using common-sense reasoning and perform basic arithmetic with money, weights, volume, and distance measurements.
Knowledge of safety procedures and a safety-conscious, dependable approach; ability to meet deadlines and provide a high level of customer service.
Ability to adjust work schedule for after-hours and weekend emergencies and be on call 24 hours per day when scheduled.
Valid driver's license, reliable vehicle for transporting tools and equipment to job sites, and proof of vehicle liability insurance.
Must provide basic tools or be willing to obtain the required hand tools.
Must pass the Maintenance Skills Exam with a score of at least 80%, and pass drug-test and background-check requirements.
Must meet the community's residency qualifications.
Must meet the physical demands of the role, including lifting up to 100 pounds, operating hand tools, mobility and a range of movement, driving to job sites, and tolerating hot and cold weather.

Nice To Haves

CPO certification preferred.
Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel, and OneSite preferred.

Responsibilities

Diagnose and perform minor and routine maintenance and repairs promptly and professionally, seeking guidance from the Service Manager when needed and communicating when service requests cannot be completed.
Complete service requests assigned by the Service Manager daily and communicate with supervisors and residents about their status.
Provide courteous, professional service to prospects, residents, vendors, coworkers, and company staff; attend resident events unless excused in advance by the Community Manager.
Complete assigned make-ready units efficiently and to the quality standards set by the Service Manager and Community Manager, reporting issues and status updates.
Complete special projects assigned and prioritized by the Service Manager.
Inspect the property's exterior and maintain buildings and common areas daily, including keeping grounds free of litter, debris, and pet waste and maintaining clean breezeways.
Ensure vacant-unit thermostats are set appropriately.
Complete preventative maintenance according to the MOM Manual, maintain accurate records, and provide resident training as required.
Assist with inventory management using the inventory system, maintain the shop's appearance, and maintain equipment and equipment inventory to support warranty compliance.
Perform after-hours emergency maintenance according to the MOM Manual.
Perform and report work in accordance with company, OSHA, health-code, and MOM Manual safety standards.
Clean up the work area weekly.
Complete initial, annual, and required Gracehill courses by their deadlines.