Service Technician

Exton, PA- The Protection Bureau•Exton, PA

About The Position

Pavion is seeking a Service Technician to join its security business unit. The position responds to service calls for burglar alarm (Burg), CCTV, and small access-control systems. The technician troubleshoots system problems, advises customers on resolutions, communicates with customers at the work site, provides service-call updates to management, and completes accurate service tickets. The role works independently under general supervision, seeks guidance when needed, and develops technical proficiency through self-study. Other duties may be assigned.

Requirements

High school diploma or equivalent, plus two years of technical school, electronics training, or equivalent military training.
Security clearance.
Valid driver's license and acceptable driving record.

Nice To Haves

Certifications in specific panel types for Burg, CCTV, and access systems.

Responsibilities

Respond to and service Burg/CCTV and small access service calls as requested by the Service Manager or their designee.
Troubleshoot system problems or advise customers on how to resolve them.
Solve practical problems and carry out responsibilities under general supervision.
Provide service-call status updates to management and recommend actions.
Communicate with customers upon arriving at and before leaving the work site.
Maintain proactive customer interactions and develop an in-depth understanding of customers’ needs, wants, and existing systems.
Perform self-study, including reading, research, and practice, to develop technical proficiency in required products and applications.
Provide complete and accurate information on service tickets.
Work independently and seek guidance when necessary.
Perform other duties as assigned.