Service Technician

Patterson Dental Supply•Portland, OR

26d

About The Position

Patterson Companies, Inc. is seeking a motivated Service Technician with strong mechanical aptitude to join its Dental Service team. The role provides first-class customer service while the technician learns to install and repair dental equipment, including computer-related items. Training is provided by Service Technician mentors and through online courses in the Patterson Technology Academy. After training, technicians may work independently under general supervision, with opportunities to develop their skills and advance within Patterson. The technician installs, modifies, removes, and repairs dental equipment; follows checklists, installation procedures, jobsite protocols, manufacturer and Patterson guidelines, OSHA requirements, and other applicable laws related to asepsis. The role also involves responding professionally to customer needs, communicating technical information in understandable terms, managing vehicle inventory and supplies, and maintaining safe driving and vehicle practices. The position requires travel to customer locations throughout a local geographic area, with occasional overnight or after-hours work.

Requirements

High school diploma or equivalent.
Mechanical aptitude.
Strong work ethic and ownership of company and customer goals and objectives.
Focus on understanding, meeting, and exceeding customer expectations.
Ability to thrive in a fast-paced environment.
Basic computer skills and/or ability to use a smartphone or tablet.
Strong verbal and written communication skills.
Valid driver's license and good driving record.

Nice To Haves

Trade school training in carpentry, plumbing, heating, electricity, or electronics.
Excellent organization and problem-solving skills.
Knowledge of Microsoft Outlook, Excel, and Teams.

Responsibilities

Observe, listen, learn, and apply training provided by mentors and online courses.
Safely remove, modify, repair, and install dental equipment, initially under general supervision and independently after training.
Follow checklists and ensure critical parts are examined.
Apply installation procedures, jobsite protocols, manufacturer and Patterson guidelines, OSHA requirements, and other applicable laws and regulations related to asepsis.
Respond to customer needs in a timely, professional, respectful, and considerate manner.
Build and maintain customer relationships through follow-up and courteous interactions.
Listen attentively, ask questions when needed, and explain technical information to non-technical audiences.
Anticipate problems and customer needs and find answers beyond the training provided.
Establish and maintain productive relationships with customers, vendors, and colleagues, including handling difficult situations constructively.
Determine the parts, supplies, and tools needed for service requests; manage vehicle inventory and restock as necessary.
Maintain a quality driving record, represent Patterson appropriately while driving a company vehicle, and schedule regular vehicle maintenance.
Perform other duties as assigned.
Travel to local customer sites to provide services and support; occasionally travel out of town overnight and/or work after hours.