Service Technician - New Brunswick

Medline Industries, LP•REMOTE- New Brunswick, NB

6d•CA$50,600 - CA$76,000•Onsite

About The Position

This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

Requirements

Maintain a high level of client service
Respond promptly to service requests
Follow through on commitments to customers and internal colleagues
Listen to customer issues
Communicate client service information with Sales Representatives and Service Coordinators
Complete work orders
Maintain appropriate tools, supplies and parts within vehicle
Document equipment issues and completed repairs
Diagnose equipment issues and arrange for required parts, supplies or tools
Communicate equipment issues and recommended repairs to customers
Adjust, repair or calibrate equipment based on manufacturer’s specifications
Follow through on maintenance contracts
Provide follow up support within committed timelines
Verify equipment is set to manufacturer’s specifications
Sell maintenance contracts
Maintain a safe and respectful environment
Report incidents, injuries or near misses
Conduct oneself in accordance with Sinclair’s policies
Participate in ongoing educational programs

Nice To Haves

Self-starter
Eager to grow career within a high-performing environment

Responsibilities

Maintain a high level of client service by Responding promptly to service requests
Following through on commitments to customers and internal colleagues
Listening to customer issues
Communicating client service information with the Sales Representatives and the Service Coordinators
Completing work orders
Maintaining appropriate tools, supplies and parts within vehicle
Documenting equipment issues and completed repairs
Diagnosing equipment issues and arranging for required parts, supplies or tools
Communicating equipment issues and recommended repairs to the customers
Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
Following through on maintenance contracts
Providing follow up support within committed timelines
Verifying equipment is set to manufacturer’s specifications
Selling maintenance contracts
Reporting incidents, injuries or near misses
Conducting oneself in accordance with Sinclair’s policies
Participating in ongoing educational programs

Benefits

Market competitive compensation and benefits plan, including LTD & Insurance
RRSP with a company match
Annual Employee Appreciation Week
Paid vacation and personal days
Employee Assistance Program (EAP)
Resources supporting mental, physical, family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Tailored incentives for eligible employee groups, such as home office reimbursement
Employee referral program
Education support programs
Fitness subsidy
Recognition programs
Social activities