Service Technician

Trinity Solar•Wareham, MA

21d

About The Position

Trinity Solar is seeking a skilled and motivated Solar Service Technician to troubleshoot, repair, and maintain residential solar systems. The role involves diagnosing system issues, maintaining inverter communication systems, coordinating warranty claims and equipment replacements, and working directly with homeowners to keep their systems operating safely and efficiently. The technician works independently in the field, manages service appointments, responds to urgent calls, documents work, and communicates with homeowners, teammates, service partners, and inverter manufacturers. The position includes hands-on technical work on electrical equipment and residential rooftops, with a focus on safety, quality service, and customer satisfaction.

Requirements

At least 2 years of experience in PV installation, solar service, or a related technical field.
Ability to read and interpret three-line diagrams, construction plan sets, and equipment specifications.
Strong problem-solving skills, including the ability to research, analyze, and resolve technical issues independently and efficiently.
Excellent communication skills, including the ability to communicate effectively by phone, email, and in person.
Valid driver's license with an acceptable driving record.
Ability to lift and carry 40+ pounds and safely perform work on residential rooftops.
Ability to perform hands-on technical work involving electrical equipment and solar system components.
Ability to work in an outdoor field environment and adapt to changing job-site conditions.

Nice To Haves

Strong electrical troubleshooting experience is preferred.
Familiarity with National Electrical Code (NEC) requirements is preferred.
Prior solar industry experience is preferred; candidates with relevant technical experience in electrical, HVAC, telecommunications, or related trades are encouraged to apply.

Responsibilities

Troubleshoot, diagnose, and perform corrective maintenance on residential solar electric systems.
Install, maintain, and repair solar inverter communication systems, including cellular cards, hardwired connections, and LAN connections.
Adapt to changing schedules and prioritize urgent service calls to meet customer needs.
Manage daily service appointments efficiently while maintaining productivity and quality of work.
Communicate professionally and courteously with homeowners, team members, and other service partners.
Document completed service work with photos, detailed notes, and accurate system updates.
Coordinate warranty claims, repairs, and equipment replacements directly with inverter manufacturers.
Follow established safety procedures when working with electrical systems and on residential rooftops.
Research technical issues, identify root causes, and implement effective solutions to restore system performance.
Help ensure customers receive timely, reliable service and understand the status of their solar system issues.