Service Technician

Patterson Dental Supply • Fort Wayne, MI

5d

About The Position

Patterson Companies is seeking a motivated Service Technician with strong mechanical aptitude to join its Dental Service team. The role provides customer service while learning to install and repair dental equipment, including computer-related items. Training is provided by Service Technician mentors and through online courses at Patterson Technology Academy. After training, technicians work independently under general supervision, with opportunities to develop their skills and grow within the company.

The position involves traveling to customer locations in a local geographic area to install, maintain, and repair dental equipment. Technicians follow installation procedures, jobsite protocols, checklists, manufacturer and Patterson guidelines, and applicable OSHA and asepsis requirements. They also respond to customer needs, explain technical information to non-technical audiences, manage parts and supplies, and maintain a safe company vehicle and driving record. Overnight and after-hours work may occasionally be required.

Requirements

• High school diploma or equivalent.
• Mechanical aptitude.
• Strong work ethic and ownership of company and customer goals and objectives.
• Focus on understanding, meeting, and exceeding customer expectations.
• Ability to thrive in a fast-paced environment.
• Basic computer skills and/or ability to use a smartphone or tablet.
• Strong verbal and written communication skills.
• Valid driver’s license and good driving record.
• Ability to travel to customer sites in a local geographic area.
• Ability to meet the stated physical demands, including driving or remaining stationary, lifting and moving supplies and equipment, positioning to install or maintain equipment, reaching, and climbing steps or ladders.

Nice To Haves

• Trade school training in carpentry, plumbing, heating, electricity, or electronics.
• Excellent organization and problem-solving skills.
• Knowledge of Microsoft Outlook, Excel, and Teams.

Responsibilities

• Safely remove, modify, repair, and install dental equipment, working independently after training.
• Follow checklists and installation procedures, examine critical parts, and comply with jobsite protocols, manufacturer and Patterson guidelines, OSHA requirements, and other applicable laws and asepsis regulations.
• Respond to customer needs in a timely and professional manner and build customer relationships through respectful interactions and follow-up.
• Listen attentively, ask questions when needed, and explain technical information in general terms to non-technical audiences.
• Anticipate problems and customer needs, seek answers, and use problem-solving skills beyond provided training.
• Maintain productive relationships with customers, vendors, and colleagues, including handling difficult situations constructively.
• Determine the parts, supplies, and tools needed for service requests; manage and restock vehicle inventory.
• Maintain a quality driving record, represent Patterson appropriately while driving a company vehicle, and arrange regular vehicle maintenance.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision benefits
• Integrated wellness program
• 401(k) match retirement savings plan
• Paid time off (PTO)
• Holiday pay and floating holidays
• Volunteer time off (VTO)
• Educational assistance program
• Full paid parental and adoption leave
• Employee assistance program
• Patterson Perks Program
• Competitive benefits and unique incentive programs and rewards for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED