Service Technician - Ag/Diesel Equipment Antigo
About The Position
Riesterer & Schnell is seeking a Service Technician to service, repair, recondition, and assemble customer and dealership agricultural and diesel equipment, both new and used. The technician diagnoses equipment problems, determines necessary repairs, and coordinates repair approvals with customers and the service office. Most work takes place in the shop, though some field travel may be required. The technician maintains and operates shop equipment and tools, completing quality work efficiently and profitably. The role is based in Antigo, Wisconsin. Hours are Monday through Friday, 7:30 a.m. to 5 p.m., with a mostly voluntary Saturday shift from 7:30 a.m. to noon. Technicians participate in an after-hours program, carrying the pager for a week at a time and responding to calls promptly and professionally. The typical starting wage range is $30–$43 per hour, varying with experience.
Requirements
- Three or more years of related experience preferred.
- Must have own tools.
- Must have a valid driver's license and an insurable driving history.
Nice To Haves
- Associate degree in agricultural equipment, diesel technology, or another equipment-related field.
- Knowledge of farm equipment.
Responsibilities
- Accept repair orders assigned by the Service Manager, Assistant Service Manager, Service Writer, or other assigned person.
- Diagnose problems and determine necessary repairs; coordinate with service office staff to communicate repairs to customers and obtain approvals.
- Repair, service, recondition, or assemble equipment as approved by the customer or Service Manager.
- Obtain necessary parts in cooperation with Parts Department staff and notify the Service Manager when parts orders need to be expedited.
- Complete service inspections and recommend necessary repairs.
- Give special attention to repeat repairs to help prevent them from happening again.
- Promote marketing programs to customers to help drive sales.
- Participate in the after-hours program, carry the pager for a week at a time, respond to calls promptly and professionally, and seek assistance with unfamiliar technical matters.
- Communicate positively and professionally with customers, patiently explain repairs, and thank customers for their business.
- Immediately notify the Service Manager of safety issues or accidents.
- Accurately and legibly document time and work performed on provided forms.
- Work safely, wear safety glasses and steel-toed shoes, and follow company safety guidelines.
- Attend meetings, training sessions, and other company events and participate professionally.
- Stay current on technical changes, product developments, and manufacturer releases, and attend required training.
- Maintain a clean, neat, and safe work area and shop.
- Maintain a positive, professional image in conduct and dress.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
