Service Technician

LeafGuard • Beltsville, MD

3h

About The Position

The Service Technician provides exceptional customer service by performing timely warranty and chargeable services. The role involves traveling to customer job sites, completing scheduled work, communicating with the production manager, collecting payments, documenting completed work with photos, and maintaining bins at the shop.

Requirements

• Experience with exterior home improvements.
• Confidence working on a ladder up to 44 feet.
• Excellent written and verbal communication skills.
• Experience providing face-to-face customer service.
• Ability to drive long distances safely.
• Valid driver's license.
• Ability to lift, move, or carry up to 50 pounds occasionally, up to 25 pounds frequently, and a negligible amount consistently within the perimeters of position responsibility.

Nice To Haves

• Gutter installation or service experience.
• Commercial driving experience.

Responsibilities

• Report to the production manager Monday through Friday at 7:00 a.m. to receive the schedule.
• Perform scheduled warranty and chargeable service work for customers.
• Call customers at the start of the day to provide an estimated arrival time.
• Communicate with the production manager throughout the shift to resolve warranty and chargeable service issues on site.
• Collect payment and complete additional work orders on site.
• Upload before-and-after photos of job sites.
• Inspect and maintain recycle, steel, and garbage bins at the shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed