Service Technician-Mobile Diagnostics

Palmer Trucks•Indianapolis, IN

About The Position

The Service Mobile Technician works primarily from a service mobile unit and requires substantial expertise and the ability to work independently. The technician must uphold high safety standards while working on equipment and driving vehicles. Work is not conducted roadside; equipment must be in a secure, safe environment for employees. The primary function is to diagnose and repair heavy- and medium-duty trucks. Work may also involve large construction vehicles, buses, and tractor trailers, including inspecting, diagnosing, maintaining, installing, and repairing vehicle components, engines, and systems. The role requires basic computer skills and familiarity with repair order processing software, a valid driver's license, a safe driving record, and a current FMCSA medical certificate. A commercial driver's license is preferred but not required. The position involves frequent interaction with colleagues and customers, adapting to changing tasks and situations, responding with urgency, persisting through challenges, and following established policies and methods. Physical work includes moving around service areas, climbing ladders, bending, twisting, squatting, reaching, working in confined spaces or under vehicles, and lifting 60–150 pounds unassisted. The work environment may be moderately to loudly noisy due to tools and engines. Palmer Trucks is a family-owned Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. The company has more than 600 team members and provides products and services for the trucking industry.

Requirements

Knowledge of basic computer skills and repair order processing software.
Valid driver's license and ability to operate motor vehicles.
Maintain a safe driving record.
Valid FMCSA medical certificate.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to move around a workshop or service area, including walking, standing, bending, and potentially working in confined spaces or under vehicles.
Ability to climb ladders and bend, twist, squat, and reach to work on truck components.
Good eyesight and visual acuity for inspecting and troubleshooting components, reading technical manuals, and precision work.
Good hearing to diagnose engine sounds, communicate, and notice audible warnings or signals.
High level of manual dexterity to handle tools, components, and equipment and repair engine parts.
Ability to safely lift and move heavy objects; able to lift 60–150 pounds unassisted.
Demonstrated continuous learning, sound and timely decision-making, resiliency, teamwork, customer focus, self-starting initiative, and time and priority management.
Ability to communicate and engage frequently, build rapport with a wide range of people, meet customer expectations, adapt to varied situations and changing tasks, act with urgency, persist through challenges, follow policies, and perform consistently.