Service Technician/Recall Professional
About The Position
Way Scarff Ford is hiring a full-time Ford Recall Technician for its service team in Auburn, Washington. The role primarily performs Ford Motor Company safety recalls, service campaigns, module programming, software updates, and related repairs, with additional maintenance work and light repairs. The technician is expected to follow Ford procedures and standards, complete quality repairs efficiently, and verify work before returning vehicles. Compensation is offered through either an hourly-plus-production-bonus structure ($24 per hour worked plus $8 for each eligible flat-rate labor hour produced and sold) or a flat-rate structure ($45 per flat-rate labor hour produced and sold). Compensation is subject to applicable Washington State wage, overtime, and minimum-wage requirements. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 40-hour workweek and a 30-minute unpaid meal period. The employer offers Ford factory training and certification opportunities, medical, dental, and vision benefits, paid time off, a 401(k) plan subject to eligibility requirements, and other dealership benefits. Way Scarff Ford emphasizes accurate workmanship, adherence to Ford repair procedures, efficiency, accountability, and professional conduct.
Requirements
- Previous automotive repair experience.
- Ability to understand and follow written technical instructions.
- Comfort working with diagnostic computers and programming equipment.
- Strong attention to detail and commitment to quality.
- Ability to work independently and manage assigned repairs.
- Willingness to complete Ford training and maintain required certifications.
- Valid driver's license.
- At least 2 years of Service Technician experience is preferred.
- High school diploma or equivalent.
- Excellent customer service skills and basic computer competencies.
- Positive, friendly attitude and eagerness to improve.
- Ability to work in a dynamic environment and collaborate effectively with teammates.
- Ability to learn new technology, repair and service procedures, and specifications.
- Clean driving record.
Nice To Haves
- Ford dealership or Ford technical experience.
- Ford certification.
- Previous experience at a Ford dealership.
Responsibilities
- Perform Ford safety recalls and field service actions.
- Complete module programming, software updates, and related repairs.
- Follow Ford Workshop Manual procedures and recall instructions.
- Properly document repairs and work performed.
- Verify repairs are completed correctly before releasing vehicles.
- Maintain compliance with Ford warranty policies and procedures.
- Maintain a clean, organized, and safe work environment.
- Work efficiently without compromising repair quality.
- Perform maintenance work and light repairs.
- Perform work specified on repair orders efficiently and in accordance with dealership requirements.
- Test-drive vehicles and test components and systems using diagnostic tools and special service equipment.
- Communicate with the Service Advisor so customers are informed when additional service is needed.
- Provide an estimate of the time needed for additional repairs.
- Execute warranty repairs to manufacturer specifications.
Benefits
- Medical, health, and dental benefits.
- Vision benefits.
- Paid time off and vacation.
- 401(k) retirement plan, subject to eligibility requirements.
- Ford factory training and certification opportunities.
- Growth opportunities.
- Employee vehicle purchase plans.
- Long-term job security.
- Flexible work schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
