Recall Repair Specialist

MarketSource•Charleston, WV

About The Position

The Recall Repair Specialist travels throughout an assigned area, spending most of the workday on the road and visiting vehicle owners at their latest registered addresses. The specialist explains open vehicle recalls, helps customers understand the importance of timely safety repairs, obtains authorization, and facilitates repairs onsite. The role is centered on face-to-face customer interaction, trust-building, and confidently guiding conversations. It also includes performing intermediate-level approved repairs under manufacturer guidelines and training. Specific training is provided; light mechanical and tool knowledge is recommended.

Requirements

High school diploma or equivalent.
Valid driver’s license and reliable transportation.
1–3+ years of customer service or sales experience.
Light mechanical and/or tool knowledge.
Ability to complete and maintain required certifications for mobile repairs.
Comfort working independently.
Ability to work Saturdays and travel occasionally.
Strong communication, customer service, and follow-up skills.
Physical ability to get in and out of a vehicle, ascend and descend stairs, work outdoors in varying weather conditions, and move objects weighing up to 20 pounds.

Nice To Haves

Automotive technician background.
Bilingual in English and Spanish.

Responsibilities

Connect with vehicle owners face-to-face in the field.
Explain why recall repairs matter and encourage customers not to wait.
Obtain customer authorization and explain the repair process clearly.
Perform mobile recall repairs according to manufacturer guidelines and training.
Answer questions, ease concerns, and handle objections confidently.
Document completed repairs, parts usage, and outcomes in internal systems.
Work independently while meeting goals.