Spec Product Recall
About The Position
Under general supervision, the Recall Specialist supports product recall activities by assisting customers, sales representatives, and divisional Quality Engineering personnel with recall-related questions by phone and email, and by coordinating the handling of recalled product returns. The specialist independently executes and coordinates assigned recall activities, including sub-recall notifications, in accordance with internal procedures and applicable FDA regulations. The role also supports the Senior Recall Specialist with FDA effectiveness checks and other regulatory inquiries.
Requirements
- High school diploma or GED required.
- 1–3 years of relevant experience, including customer service, documentation management, exposure to regulated processes, and operational recall responsibilities.
- Communicate clearly and professionally by phone and email with customers, vendors, and internal teams about product-recall inquiries.
- Demonstrate strong attention to detail and organizational skills to track returned products, issue documentation, and maintain complete recall records.
- Follow written procedures and instructions and comply consistently with recall, quality, and regulatory requirements.
- Advanced proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and ability to learn recall-tracking or internal systems.
- Work independently under general supervision and collaborate effectively with Quality, Operations, Sales, and other cross-functional teams in a fast-paced, time-sensitive environment.
Nice To Haves
- Associate’s degree preferred.
Responsibilities
- Organize and maintain designated returned-product areas to support timely and accurate processing.
- Issue return labels, RGAs, credits, and replacement products to support recall resolution.
- Review and respond to internal and external product-recall email inquiries within 24 hours of receipt.
- Execute and coordinate assigned sub-recall notification steps in accordance with internal procedures.
- Maintain complete, accurate, and organized records for each sub-recall to document compliance with established procedures.
- Maintain current knowledge of and follow applicable federal regulations and internal requirements governing product recalls.
- Work proactively and collaboratively with Quality Assurance team members and other divisional personnel to support recall execution.
- Collaborate with vendors to reconcile recalled-product returns and resolve discrepancies.
- Direct Quality Control personnel in identifying, segregating, and securing affected recalled products so they are not released for sale.
Benefits
- Competitive total rewards package.
- Continuing education and training.
- Health insurance for eligible employees working 30 or more hours per week on average.
- Life and disability benefits for eligible employees working 30 or more hours per week on average.
- 401(k) contributions.
- Paid time off.
- Bonus and/or incentive eligibility.
- For employees working less than 30 hours per week, access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
