Automotive Recall Specialist - $52K/YR.

MarketSource•Davenport, IA

11d•Onsite

About The Position

The Automotive Recall Specialist connects vehicle owners with important safety recall repairs. The role involves traveling within an assigned area, visiting customers at their latest registered address, explaining the impact of open recalls, and obtaining approval to facilitate repairs onsite. Most of the day is spent on the road and interacting face-to-face with customers. The specialist guides customers through scheduling service with local dealerships, answers questions, addresses concerns and objections, and records progress and conversations in company systems in real time. The role also includes performing approved intermediate-level repairs after receiving specific training. Light mechanical and/or tool knowledge is recommended.

Requirements

High school diploma or equivalent.
Valid driver's license and reliable transportation.
1–3+ years of customer service or sales experience.
Light mechanical and/or tool knowledge.
Comfort working independently.
Ability to work Saturdays and travel occasionally.
Strong communication, customer service, and follow-up skills.
Physical ability to get in and out of a vehicle, ascend and descend stairs, work outdoors in varying weather, and move objects weighing up to 20 pounds.

Nice To Haves

Automotive background.
Bilingual in English and Spanish.

Responsibilities

Connect with vehicle owners face-to-face in the field.
Explain the importance of recall repairs and encourage customers not to delay them.
Guide customers through scheduling service with local dealerships.
Answer questions, ease concerns, and handle objections confidently.
Track progress and customer conversations in company systems in real time.
Work independently toward goals.
Travel to customers within the assigned area and visit their latest registered address.
Perform approved intermediate-level repairs.