Service Technician IV
About The Position
The Service/Repair Technician 4 provides advanced on-site installation, maintenance, troubleshooting, and repair support for Hobart Service customers and commercial food equipment. The role requires advanced mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude, complex troubleshooting experience, and leadership behaviors. The technician may serve as the primary contact for key customer accounts, help onboard and train technicians, and routinely plan, lead, and execute complex technical projects, including installations and turnkeys. The position also includes on-call, after-hours, holiday, and weekend repair support as needed. The technician works with equipment such as commercial cooking and refrigeration systems, diagnoses software errors and equipment failures, interprets schematics, and demonstrates knowledge of equipment operating sequences and emissions regulations. Responsibilities include preventative maintenance documentation, adherence to safety procedures, supporting new product introductions, maintaining product and industry knowledge, and managing assigned company assets. The position has no direct or indirect supervisory responsibilities. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The role involves exposure to noise, heat, cold, and slippery, wet, or dirty conditions. Normal business hours may be extended, with schedules that can include early mornings, evenings, nights, weekends, and holidays.
Requirements
- High school diploma or GED.
- At least 7 years of food equipment service experience and/or at least 4 years of HVACR service experience.
- Advanced mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude and complex troubleshooting experience.
- Ability to interpret service manuals, mechanical diagrams, and schematics.
- Knowledge of state-specific and federal regulations related to combustion emissions.
- Skill using tools and equipment such as basic hand tools, gauges, and meters.
- Ability to apply basic arithmetic, calculations, and measurement conversions.
- Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
- Ability to communicate orally with people inside and outside the organization and resolve crises or conflicts.
- Ability to prioritize workloads and projects, adapt priorities, self-motivate, and take direction.
- Ability to meet productivity standards and complete work accurately and on time.
- Ability to follow safety guidelines and demonstrate a safety-focused approach to work.
- Ability to lift up to 75 pounds, climb ladders, walk extensively, drive for extended periods, kneel, squat, bend, push and pull, and work in tight or confined spaces.
- Ability to operate motor vehicles or heavy equipment, machinery, and power tools.
- Ability to work extended hours when necessary and provide on-call, after-hours, holiday, or weekend support.
Nice To Haves
- Associate’s degree or vocational certificate.
- Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
- Industry certification, such as Accredited Certified Technician (CFESA, NATE, or Hobart).
- EPA Certification.
Responsibilities
- Serve as the primary point of contact for key customer accounts on service-related issues.
- Assist with onboarding, training, and development of new Service/Repair Technicians.
- Plan, lead, and execute complex technical projects, including installations and turnkeys.
- Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
- Install commercial food equipment and plan and lead advanced installations as needed.
- Maintain, diagnose, and repair commercial food equipment for customers on contract or time-and-materials basis.
- Interpret and follow schematic diagrams and apply knowledge of equipment operating sequences.
- Complete and document preventative maintenance.
- Implement and support safety procedures in Hobart Service manuals and programs.
- Support branch and organizational financial objectives through quality customer service and generating leads.
- Support new product introductions and maintain current organization, industry, and equipment knowledge.
- Manage assigned company assets, including vehicle, tools, and inventory; follow safe-driving and other applicable policies.
- Compile and summarize data for a supervisor or branch manager to support customer-focused strategies and sales.
- Perform visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
- Complete required safety training and follow safety guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
