Service Technician IV

Daikin Applied Americas • Washington DC, VA

10d

About The Position

Daikin Applied is hiring a full-time HVAC Service Technician IV to service commercial and industrial HVAC equipment and provide leadership and oversight for up to 10 HVAC technicians. Equipment includes large and small rooftop units, mini-split systems, chillers, and boilers. The role includes scheduled and preventive maintenance, emergency service support, troubleshooting and repair, contract and project oversight, customer service, sales support, technician coaching, and safety responsibilities. The position requires regular local travel in the Washington, DC and Baltimore areas, with some overnight travel. Daikin Applied provides comprehensive in-person, online, and on-the-job training. Work visa sponsorship is not available. Employment is contingent on successful completion of pre-employment requirements, including verification of employment history and education, background screening, and drug testing where permitted by law; safety-sensitive positions may require cannabis testing.

Requirements

• High school diploma or GED.
• At least 7 years of related experience with increasing responsibility, or an equivalent combination of education and experience.
• Valid driver's license and acceptable driving record.
• Required licenses and/or training cards as required by local law.
• Availability for rotational emergency call support as required.
• Previous experience mentoring less experienced technicians.

Nice To Haves

• Associate degree or technical school HVAC certification.
• EPA-approved Universal Technician Certification.
• OSHA 10 certification.
• Current first aid/CPR card.

Responsibilities

• Provide leadership and oversight for up to 10 HVAC technicians.
• Ensure timely and cost-effective startup of maintenance contracts and efficient, timely installation of jobs; provide maintenance according to contract requirements and resolve customer concerns or complaints promptly.
• Review contracts and projects and implement corrective actions to keep costs consistent with financial plans.
• Negotiate subcontract agreements as required and serve as a primary contact.
• Use the Service Management System and contract review process to establish effective work plans, maximize team capabilities, provide prompt customer service, and meet contract requirements and commitments.
• Perform scheduled preventive maintenance or provide expert counsel on equipment and systems under contract, inspecting and checking that equipment is in satisfactory working order.
• Respond to emergency service calls or assist other Service Technicians to minimize system downtime.
• Provide counsel, coaching, and leadership; analyze, troubleshoot, repair, and restore equipment and systems to full operation; and recommend revisions, replacements, or upgrades when needed for effectiveness or because of obsolescence.
• Support Sales with job site surveys, estimate reviews, sales promotion programs, and technical training and guidance; participate in the Estimate Review Process as required.
• Promote accident and illness prevention by ensuring safe work practices and a safe work environment, and provide safety training as required by OSHA and Daikin Applied policies and procedures.
• Provide timely, proactive feedback to reinforce positive results and reduce potential callbacks.
• Participate in Service Technician performance evaluations, providing feedback on technical skills, attitude, thoroughness, teamwork, and development opportunities.
• Stay current on Daikin Applied products and provide training on their installation, operation, maintenance, service, and repair.
• Provide regular local travel and some overnight travel.
• Be available for rotational emergency call support as required.

Benefits

• Multiple medical insurance plan options.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off.
• Company-paid holidays.
• Paid sick time in accordance with federal, state, and local law.
• Tuition reimbursement after 6 months of continuous service.
• Logoed company vehicle, laptops, mobile devices, and other technologies for technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED