Service Technician IV

ITW • Sacramento, CA

10d • $33 - $45

About The Position

The Service/Repair Technician 4 possesses advanced mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The technician demonstrates leadership behaviors and provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on-call and after-hours, holiday, and weekend on-site repair support.

The position serves as a primary contact for key customer accounts and supports complex technical projects, installations, turnkeys, and the onboarding and development of new technicians. It diagnoses, installs, maintains, repairs, and performs preventive maintenance on commercial food equipment, while following safety procedures and applicable policies. The role also supports customer service and organizational financial objectives, new product introductions, and ongoing equipment and industry knowledge.

The work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The job involves exposure to noise, heat, cold, slippery, wet, and dirty conditions. Compensation is $33.00–$44.60 per hour, depending on qualifications and prior experience.

Requirements

• High school diploma or GED.
• At least 7 years of food equipment service experience and/or at least 4 years of HVACR service experience.
• Advanced mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude and complex troubleshooting experience.
• Ability to use tools and equipment such as basic hand tools, gauges, and meters, and to read and follow service manuals.
• Ability to read and interpret service manuals and mechanical diagrams.
• Ability to perform basic mathematical calculations, including measurement conversions.
• Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Ability to communicate orally with individuals inside and outside the organization and to demonstrate crisis and conflict resolution skills.
• Ability to self-motivate, take direction from senior technicians and management, multitask, and adjust priorities quickly.
• Ability to understand and follow safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
• Ability to meet productivity standards and complete work in a timely manner.
• Ability to lift up to 75 pounds with or without assistance; climb ladders; walk extensively; drive extensively; kneel, squat, bend, push, and pull; work in tight or confined spaces; operate motor vehicles or heavy equipment, machinery, and/or power tools.
• Willingness and ability to work normal business hours with occasional, frequent, or extended hours as needed; scheduled hours may cover early mornings, evenings, and weekends.
• Willingness to travel up to 50% of the time.

Nice To Haves

• Associate’s degree or vocational certificate.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
• Industry certification; Accredited Certified Technician credentials through CFESA, NATE, or Hobart are highly desirable.
• EPA Certification.

Responsibilities

• Serve as a primary point of contact for key customer accounts and service-related issues.
• Assist with onboarding, training, and development of new Service/Repair Technicians.
• Plan, lead, and execute complex technical projects, including installations and turnkeys.
• Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
• Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead advanced installations as needed.
• Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-material basis.
• Interpret and follow schematic diagrams and demonstrate knowledge of equipment sequences of operation and multiple operating modes.
• Apply knowledge of state-specific and federal regulations related to combustion emissions.
• Complete and document preventive maintenance on commercial food equipment.
• Implement and support operating procedures in Hobart Service safety manuals and programs.
• Promote branch and organizational financial objectives by providing a quality customer experience and generating leads.
• Support new product introduction and maintain current organizational, industry, and equipment knowledge.
• Be responsible for assigned company assets, including vehicle, tools, and inventory.
• Follow safe-driving and other applicable company policies.
• Perform periodic visual safety inspections of vehicles and equipment; report defects and take affected items out of service until repaired or replaced.
• Compile and summarize data for a supervisor and/or branch manager to support customer-focused strategies and sales leads.
• Prioritize regular workload, special tasks, and concurrent projects to complete work accurately and efficiently.
• Complete required safety training and follow safety and security procedures.
• Commit to extended work hours when necessary to reach goals and meet critical deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED