Service Technician IV

ITW • Sacramento, CA

8d

About The Position

The Service/Repair Technician 4 provides advanced on-site support to Hobart Service customers, including installation, maintenance, troubleshooting, and repair of commercial food equipment. The role requires demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude, complex troubleshooting experience, and leadership behaviors. The technician serves as a primary contact for key customer accounts, assists with onboarding and developing new technicians, and routinely plans and leads complex technical projects, including installations and turnkeys.

The role includes supporting customers on contract and time-and-materials bases, completing and documenting preventive maintenance, diagnosing software and equipment failures, and following applicable safety procedures. The technician maintains assigned company assets and current knowledge of the organization, industry, and equipment. Work takes place at an office and customer facilities, including commercial kitchens, with travel up to 50% of the time. The schedule is based on normal business hours but may include early mornings, evenings, nights, weekends, holidays, on-call duties, and extended hours as needed.

Compensation is $33.00–$44.60 per hour, depending on qualifications and prior experience.

Requirements

• High school diploma or GED.
• At least 7 years of food equipment service experience and/or at least 4 years of HVACR service experience.
• Advanced mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude with complex troubleshooting experience.
• Ability to read and interpret service manuals, mechanical diagrams, and schematic diagrams.
• Ability to use tools and equipment such as hand tools, gauges, and meters.
• Basic math skills, including calculations, percentages, and measurement conversions.
• Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Ability to communicate orally with people inside and outside the organization and to resolve crises or conflicts.
• Ability to prioritize and manage regular workloads, special tasks, and concurrent projects, adjusting priorities as needed.
• Ability to follow safety guidelines and complete required safety training.
• Ability to work extended hours when necessary and provide on-call, after-hours, holiday, and weekend repair support.
• Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, kneel, squat, bend, push, pull, and work in tight or confined spaces.
• Ability to operate motor vehicles or heavy equipment, machinery, and power tools.
• Ability to travel up to 50% of the time.

Nice To Haves

• Associate’s degree or vocational certificate.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
• Industry certification is highly desirable, including Accredited Certified Technician (CFESA, NATE, or Hobart) and EPA certification.

Responsibilities

• Serve as the primary point of contact for key customer accounts on service-related issues.
• Assist with onboarding, training, and development of new Service/Repair Technicians.
• Plan, lead, and execute complex technical projects, including installations and turnkeys.
• Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
• Install commercial food equipment and plan and lead advanced installations as needed.
• Maintain, diagnose, and repair commercial food equipment for contract and time-and-materials customers.
• Interpret and follow schematic diagrams and apply knowledge of equipment operating sequences.
• Complete and document preventive maintenance.
• Implement and support safety procedures and programs.
• Promote branch and organizational financial objectives through quality customer service and lead generation.
• Support new product introduction and maintain current knowledge of the organization, industry, and equipment.
• Be responsible for assigned company assets, including vehicle, tools, and inventory, and follow safe-driving and other applicable policies.
• Perform visual safety inspections of vehicles and equipment, reporting defects and removing items from service until repaired or replaced.
• Compile and summarize information for supervisors or branch managers to support customer-focused strategies and sales leads.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED