Service Technician IV

ITW • Long Island, NY

11d • Onsite

About The Position

The Service/Repair Technician 4 provides advanced on-site installation and service support to Hobart Service customers for commercial food equipment. The position requires complex troubleshooting ability across mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) systems, along with leadership behaviors. The technician may serve as the primary contact for key customer accounts, lead complex installations and technical projects, and assist with onboarding and developing new technicians. The role includes routine on-call, after-hours, holiday, and weekend repair support as well as travel to customer sites. Work takes place in an office and customer facilities, including commercial kitchens, and may involve exposure to noise, heat, cold, slippery, wet, or dirty conditions.

Requirements

• High school diploma or GED.
• At least 7 years of food equipment service experience and/or at least 4 years of HVACR service experience.
• Advanced mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude and complex troubleshooting experience.
• Ability to read and interpret service manuals and mechanical diagrams and follow schematic diagrams.
• Skilled use of tools and equipment such as hand tools, gauges, and meters.
• Ability to understand basic math, including calculations, percentages, and measurement conversions.
• Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Ability to read and understand workplace safety guidelines and perform work with an emphasis on safety, efficiency, and quality.
• Oral communication skills with people inside and outside the organization, including crisis and conflict resolution skills.
• Ability to self-motivate, take direction, manage competing priorities, and work effectively in a multitasking environment.
• Ability to commit to extended work hours when necessary.
• Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, and kneel, squat, bend, push, and pull.
• Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.
• Ability to travel up to 50% of the time.

Nice To Haves

• Associate’s degree or vocational certificate.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
• Industry certification, which is highly desirable, such as Accredited Certified Technician (CFESA, NATE, or Hobart).
• EPA certification.

Responsibilities

• Serve as the primary point of contact for key customer accounts on service-related issues.
• Assist with onboarding, training, and development of new Service/Repair Technicians.
• Plan, lead, and execute complex technical projects, including installations and turnkeys.
• Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
• Install commercial food equipment and plan and lead advanced installations as needed.
• Maintain, diagnose, and repair commercial food equipment for contract and time-and-material customers.
• Interpret and follow schematic diagrams and demonstrate knowledge of equipment operating sequences.
• Apply knowledge of state and federal regulations related to combustion emissions.
• Complete and document preventative maintenance.
• Follow and support standard operating procedures in Hobart Service safety manuals and programs.
• Promote branch and organizational financial objectives by providing quality customer experiences and generating leads.
• Support new product introductions and maintain current organization, industry, and equipment knowledge.
• Be responsible for assigned company assets, including vehicle, tools, and inventory, and comply with safe-driving policies.
• Compile and summarize data for supervisors or branch managers to support customer-focused strategies and sales opportunities.
• Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove unsafe items from service until repaired or replaced.
• Complete required safety training and prioritize regular work, special tasks, and concurrent projects.
• Provide on-site repair support during on-call, after-hours, holiday, and weekend periods as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED