Lexington, TX - Service Technician & Inside Sales Associate

Woodson Lumber•Lexington, TX

2d•Onsite

About The Position

This full-time hybrid role combines STIHL equipment servicing with inside sales and customer support. The employee works in the service shop performing diagnostics, repairs, maintenance, and warranty work, and on the retail floor assisting customers, processing transactions, and supporting merchandising. The role helps maintain service department standards while providing customers with a positive in-store experience. The position reports to the Store Manager and is located in Lexington, Texas.

Requirements

Mechanical aptitude and hands-on repair experience, especially with outdoor power equipment.
Customer service and retail sales experience, including use of point-of-sale systems.
Ability to handle cash and transactions securely.
Strong communication and interpersonal skills.
Detail-oriented with solid time-management skills.
Familiarity with inventory systems and product merchandising.
Able to lift 50–70 pounds and stand for long periods.
Able to work in a shop and retail environment.

Nice To Haves

STIHL Silver Level Certification, or Bronze Level Certification with willingness to earn Silver.
1–3 years of experience in small engine repair and/or retail hardware sales.
Forklift certification or willingness to obtain it.
Bilingual in English and Spanish.

Responsibilities

Diagnose, repair, and maintain STIHL outdoor power equipment and similar small engines, including gas, electric, and battery-powered equipment.
Complete warranty service documentation and process claims according to STIHL protocols.
Perform safety checks, pre-delivery inspections, and routine maintenance services.
Maintain an organized, clean, and safe workshop and tool environment.
Provide customers with technical product knowledge, maintenance tips, and safe-operation guidance.
Keep current with STIHL training and advance toward Gold certification if eligible.
Manage inventory of STIHL retail items, tools, and repair parts.
Greet customers and assist with product inquiries, sales recommendations, and pricing.
Operate the point-of-sale system and process transactions accurately.
Promote current sales promotions and upsell accessories or STIHL gear.
Support merchandising, stock rotation, and restocking.
Participate in inventory management by reporting discrepancies and stocking needs.
Resolve customer concerns courteously and professionally.
Perform administrative tasks such as opening and closing duties, documentation, and receipt handling.