Service Technician III

Service Experts•Provo, UT

20h

About The Position

Under minimal supervision, the Service Technician III performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting products and services. The role works under the direction of the Field Supervisor or General Manager. The position includes service and maintenance calls, equipment diagnostics and repairs, routine maintenance, parts and equipment handling, customer-call documentation and payment collection, and communication with dispatch. The technician is also responsible for customer service, maintaining company vehicles and tools, following standard procedures, and representing the company professionally. Similar or other duties may be assigned, and regular, reliable attendance is expected.

Requirements

High school diploma or GED with additional training and HVAC technical training certification.
The posting lists a minimum of 6+ years of experience; it also specifies 4+ years of HVAC experience with technical training certification.
Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications required.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the necessary tools and equipment.
Able to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Able to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Able to install a basic duct fitting.
Able to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for addressing customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Able to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and diagnose equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device; complete forms and paperwork neatly, promptly, completely, and accurately; and collect customer payment.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and help sustain high customer satisfaction.
Promote products and services, and call the Sales and Service Coordinator with details of replacement-product sales leads generated during customer visits.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes; keep the company vehicle properly stocked; return defective warranty parts to the branch; and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.