Service Technician / Diagnostic Technician

Dream Motor Group•Nashville, TN

8d•$100,000 - $160,000•Onsite

About The Position

Mercedes-Benz of Music City is seeking an experienced Diagnostic Technician to perform electrical diagnosis, vehicle repairs, and maintenance in accordance with dealership and factory standards. The technician is expected to deliver quality work without direct or continual supervision and to work on all assigned jobs. This is a full-time, in-person position with an expected schedule of 40 hours per week, Monday through Friday, with rotating weekends. Relocation to Nashville, Tennessee, is required before starting work. Compensation is based on ability and experience. The role includes diagnosing vehicle malfunctions, completing repairs, documenting work, communicating with service advisors and the parts department, and ensuring vehicles and the shop are kept in proper condition. The technician may supervise assigned apprentice technicians, participate in manufacturer training, and follow applicable safety and regulatory requirements. Benefits listed include paid training, professional development assistance, and tuition reimbursement.

Requirements

High school diploma or equivalent.
At least three years of technical experience (required).
Proficient mechanical skills.
Proficient electrical diagnostic skills.
Ability to collaborate with the public, including multiple customers at a time, and with dealership personnel.
Excellent verbal and written communication skills.
Proficient knowledge of dealership computer systems.
Valid in-state driver's license and an acceptable, safe driving record and safe driving habits; must be able to drive customer and demonstrator vehicles.
Must be insurable.
Must be a team player with honesty and integrity.
Maintain a professional personal appearance and conduct.
Ability to repeatedly lift, push, and pull at least 20 pounds throughout the day.
Ability to repeatedly kneel, bend, and stoop to complete vehicle repairs.
Must relocate to Nashville, Tennessee, before starting work.

Nice To Haves

Trade school education or European vehicle experience.
ASE certification is preferred.

Responsibilities

Perform repair-order work efficiently and accurately in accordance with dealership and factory standards.
Diagnose vehicle malfunctions and perform repairs.
Communicate with the parts department to obtain needed parts.
Save and tag parts when required for warranty work or requested by the customer.
Inspect assigned vehicles for additional required or recommended safety or service work.
Immediately inform the service advisor about additional or unnecessary work, or work that cannot be completed within the promised time.
Document work performed and recommended on repair orders.
Road-test vehicles when required or refer them to a test technician.
Participate in manufacturer-sponsored training programs, schools, and events.
Keep current with manufacturer technical bulletins.
Supervise assigned apprentice technicians.
Report machinery defects or malfunctions to a supervisor.
Keep customers' vehicles clean and promptly report any change in their appearance or condition to the service advisor.
Keep the shop area neat and clean.
Maintain and account for dealership-owned tools and manuals, returning them to the proper place and condition.
Wear appropriate personal protective equipment, including eye and ear protection and slip-resistant footwear.
Comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and promptly report safety issues to management.
Perform other tasks as assigned.