Service Tech - Birmingham

ICEE•Birmingham, AL

5d•$22•Hybrid

About The Position

The ICEE Company is a leader in the frozen beverage industry, offering a comprehensive frozen package and service network. As the largest subsidiary of J&J Snack Foods, ICEE provides frozen beverage and food service equipment. J&J Snack Foods offers branded snack foods to foodservice and retail supermarket outlets, with iconic products like SUPERPRETZEL and Dippin’ Dots, alongside brands such as LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a significant presence in the bakery sector, supplying cakes, cookies, and pies to major grocery and convenience retailers. The company is experiencing record sales, driven by a dedicated team and a commitment to "Fun Served Here". Under the supervision of operations leadership, Service Technicians are held to a high standard of service, reflecting ICEE's commitment to customer, partner, and team member success. Technicians are responsible for servicing all ICEE and restaurant equipment, including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. This role requires minimal supervision, and technicians must attend weekly meetings at their Service Center. Team members in this role are provided with a company vehicle, uniforms, tools, a cell phone, a tablet, and a gas card.

Requirements

High School Diploma or equivalent.
Strong mechanical background.
Must possess and maintain a valid Real-ID Driver’s License.
Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Self-motivated and have the ability to stay on task with minimal to no supervision.
Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
Strong mechanical aptitude.
Excellent organization and time management skills.
Must be a self-starter and be able to accomplish tasks in a timely manner.
Great oral and written communication skills.
Must be comfortable performing basic mathematical functions.

Nice To Haves

Graduate of Technical or Vocational school, preferred.

Responsibilities

Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed.
Checks quality of all products, including checking syrup levels, changing out flavors, and cleaning around machines.
Maintains inventory and maintenance on equipment such as parts, tools, and the company vehicle.
Reviews service orders and service performed with the respective supervisor.
Keeps supervisor informed of customer concerns, needs, and up-selling opportunities.
Documents all work performed and closes out all activities upon completion.
Clearly communicates with both customers and co-workers.
Performs assigned general warehouse duties including cleaning, organizing, rotating product, and shipping/receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.