Service Tech C

I KITAGAWA & CO•Hilo, HI

2d•$13 - $13•Onsite

About The Position

The Service Tech C performs most assigned tasks with some supervision and requires average mechanical knowledge. The role performs vehicle repair and service work in accordance with repair orders and dealership and factory standards, diagnoses vehicle concerns, and communicates with service advisors and the parts department. The technician also inspects and road-tests vehicles, installs optional equipment, maintains a clean and safe work area, and completes required manufacturer and safety training. The position requires a current valid driver’s license and clean driving abstract, strong communication and problem-solving skills, basic computer skills, and proficiency with automotive shop management software. One year of college or technical-school certificate, three to six months of related experience or training, or an equivalent combination is required. The role requires fluency in English and the ability to read and interpret technical materials, prepare written documents, perform basic mathematical calculations, and reason through technical problems. Relevant credentials listed include ASE Brakes Certification for Auto/Light Truck, State Vehicle Inspector Certification, a valid driver’s license, and OEM skill level three. Work hours are during regular Service Department operational hours. The position involves frequent exposure to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals; occasional exposure to wet or humid conditions, outdoor weather, electrical-shock risk, and vibration; and a usually loud noise level. PPE, including protective clothing and footwear, is required.

Requirements

Average mechanical knowledge.
Driving is essential; must have and maintain a current, valid driver’s license and a clean driving abstract.
Strong communication skills.
Strong problem-solving skills.
Basic computer skills and proficiency with email and communication tools.
Proficiency in automotive shop management software.
One year certificate from a college or technical school, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information and respond to questions effectively.
Ability to speak, read, and write fluently in English.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Must meet the physical demands of the role, including standing, walking, handling or feeling objects, and lifting or moving items as described in the posting.
Must wear required PPE-approved clothing and closed-toe, steel-toe, slip-resistant footwear.

Nice To Haves

Automotive Service Excellence (ASE) Brakes Certification for Auto/Light Truck.
State Vehicle Inspector Certification.
Relevant OEM skill level three.

Responsibilities

Perform work outlined on repair orders efficiently and accurately, following dealership and factory standards.
Diagnose vehicle problems based on customer complaints and inspections.
Communicate with the parts department to obtain needed parts.
Save and tag parts for warranty jobs or when requested by the customer.
Examine assigned vehicles to determine whether additional safety or service work is needed or recommended.
Immediately notify the service advisor when additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document work performed and recommended on the repair order.
Road-test vehicles.
Participate in manufacturer-sponsored training programs, schools, and events, and keep current with manufacturer technical bulletins.
Inspect and test-drive newly delivered vehicles for obvious damage, missing major components, and drivability functions.
Install optional equipment specified by the customer or dealer.
Report machinery defects or malfunctions to a supervisor.
Keep customers’ vehicles clean and immediately notify the service advisor of changes to their appearance or condition.
Keep the shop and work area neat and clean.
Maintain and account for dealership-owned tools and manuals and return them to their proper place and condition.
Comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and immediately report safety issues to management.
Complete manufacturer, safety-compliance, OEM, and security training on time.
Maintain a professional appearance.
Assist the assigned technician as needed.
Perform other duties as assigned by the Service Manager, General Manager, or Chief Operating Officer.